Cloud computing offers organizations the opportunity to increase
competitiveness and improve agility. This is why organizations in all
industry verticals are turning to public cloud solutions to accelerate
innovation, expand market reach, and drive down IT costs.
To deliver on the promise of cloud computing, ServiceNow and Google
Cloud have formed a strategic partnership designed to give customers
the best of both worlds: ServiceNow’s intelligent and intuitive Now
Platform® linked with Google Cloud’s groundbreaking and transformative technologies.
The first joint solutions are expected to include ServiceNow’s IT
Operations Management (ITOM) native support for Google Cloud Platform.
The partnership will also deliver real-time language translation in
ServiceNow’s industry-leading IT Service Management (ITSM) solution
leveraging Google Cloud’s best-in-class artificial intelligence (AI)
and machine learning (ML) capabilities.
This partnership aims to make the Now Platform truly multi-cloud
with the ability to support customers wherever their workloads reside
- on-premises and across the major cloud vendors.
Shift to cloud, optimized
Historically, optimizing cloud
operations has been tedious as Operations teams have lacked visibility
into their cloud investments. The ServiceNow ITOM integration for
Google Cloud Platform will go a step further by applying business
context to operational issues. As a result, customers will be able to
easily determine the impact of issues at the business service-level
and can implement an optimal solution to keep services running.
The integration is expected to provide customers with a single,
easy-to-use view into their resources and business services on Google
Cloud Platform, so operators can effectively manage these services and
enhance service delivery.
ServiceNow’s ITOM integration for Google Cloud Platform will deliver
new features in phases. The initial phase focuses on visibility and is
currently available. The second phase focuses on deployment policy and
self-service provisioning, including support for Google Deployment
Manager (GDM), and is expected to launch over the summer. Moving
forward, both companies expect to continue to enhance these
integrations as part of their joint roadmaps and expand into the areas
of cloud cost reporting, optimization and governance.
AI for everyday work
This partnership is expected to
bring Google Cloud’s best-in-class Artificial Intelligence (AI) and
Machine Learning (ML) capabilities to the Now Platform. One of the
first capabilities will expand IT’s ability to support a global
workforce with ITSM dynamic translation.
Language is one of the barriers preventing IT from delivering
services across geographies. Now, IT can scale support globally with
real-time language translation. The system will translate user input
into an agent’s preferred language so agents and employees can
converse in their preferred languages. The system will dynamically
translate content in ServiceNow’s ITSM platform using translation
engines, including the Google Cloud AutoML Translation API.
Dynamic translation will be available as part of ServiceNow’s New
York platform release, expected this fall.
As part of this partnership, ServiceNow and Google Cloud will also
explore developing additional AI and ML capabilities around document,
speech and image understanding.
“This partnership is designed to accelerate our customers’ shift to
the cloud and deliver digital workflows that unlock productivity and
create great experiences for employees and the enterprise,” said Pablo
Stern, senior vice president and general manager of IT Workflows at
ServiceNow. “Joint customers will get the best of both worlds: a
seamless experience that maximizes the value of cloud investments and
the ability to harness the power of artificial intelligence for
everyday work. I look forward to continuing the drumbeat of innovation
as we work together to make the world of work, work better for people.”
“This partnership is natural; Google Cloud and ServiceNow will
deeply integrate, enabling enterprises to optimize their cloud
investments,” said Kevin Ichhpurani, Corporate Vice President, Global
Partner Ecosystem at Google Cloud. “Our customers will be able to
seamlessly connect what’s happening across IT and take action across
As companies increasingly shift to the cloud and the business
demands more complex IT infrastructures, ServiceNow is here to help,
regardless of where their workloads reside.
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Use of Forward-Looking Statements
This blog post
contains forward‑looking statements relating to ServiceNow and
Google’s strategic partnership. Such forward‑looking statements
include statements regarding future integrations and offerings,
including but not limited to statements that include words such as
expects, intends, aims or similar words conveying that the
information is not historical fact. Forward looking statements are
subject to known and unknown risks and uncertainties and are based
on potentially inaccurate assumptions that could cause actual
results to differ materially from those expected or implied by the
forward looking statements. If any such risks or uncertainties
materialize or if any of the assumptions prove incorrect, our
results could differ materially from the results expressed or
implied by the forward looking statements we make. Factors that may
cause actual results to differ materially from those in any forward
looking statements include, without limitation, the company’s
ability to realize benefits from strategic partnerships and gain
customer acceptance of new offerings and integrations. We undertake
no obligation, and do not intend, to update these forward looking statements.
The information in this blog post on new offerings, features, or
functionality is intended to outline our general product direction
and should not be relied upon in making a purchasing decision.