Mock-up of planned Agent Workspace search capabilities
In another scenario, a customer support agent opens a client support
issue that includes the phrase, “router broken.” The agent might
receive a list of all the recent cases containing the word “router,”
starting with the most recent case. With Attivio, ServiceNow will be
able to show agents a list of similar tickets where a similar problem
was resolved and recommend the most relevant case with steps to fix
the customer’s issue.
Make work life like personal life
Making our work lives as simple and easy as our personal lives is
the next wave of innovation at work. We are rapidly moving away from
manual processes, such as filling in forms and data fields, towards
unstructured interactions with machines, such as free‑form text, voice
and gestures. Attivio supports this vision as a proven leader in
cognitive search with capabilities many Fortune 500 companies are
using today to deliver great experiences and unlock productivity.
expects to complete the acquisition by the end of Q4 2019.
This blog contains forward‑looking
statements about the expectations, beliefs, plans, intentions and
strategies relating to ServiceNow’s transaction with Attivio. Such
forward‑looking statements include statements regarding future product
capabilities and expected benefits to ServiceNow. These statements
reflect the current beliefs of ServiceNow and are based on current
information available to the ServiceNow as of the date hereof.
ServiceNow does not assume any obligation to update the
forward‑looking statements provided to reflect events that occur or
circumstances that exist after the date on which they were made. The
forward‑looking statements in this blog are subject to various risks
and uncertainties that could cause actual outcomes and results to
differ materially and adversely from those expressed in such
forward‑looking statements. These risks and uncertainties include,
without limitation, the inability to assimilate or integrate Attivio’s
technology into our platform; the inability to retain key employees of
Attivio after the transaction closes; unanticipated expenses related
to Attivio’s acquired technology; disruption to our business and
diversion of management attention and other resources; and potential
unknown liabilities associated with Attivio’s business.
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trademark(s) of SAP SE in Germany and in several other countries.
ServiceNow, the ServiceNow logo, Now, and
other ServiceNow marks are trademarks and/or registered trademarks of
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companies with which they are associated.