Mock-up of planned Agent Workspace search capabilities
In another scenario, a customer support agent opens a client support issue that includes the phrase, “router broken.” The agent might receive a list of all the recent cases containing the word “router,” starting with the most recent case. With Attivio, ServiceNow will be able to show agents a list of similar tickets where a similar problem was resolved and recommend the most relevant case with steps to fix the customer’s issue.
Make work life like personal life
Making our work lives as simple and easy as our personal lives is the next wave of innovation at work. We are rapidly moving away from manual processes, such as filling in forms and data fields, towards unstructured interactions with machines, such as free‑form text, voice and gestures. Attivio supports this vision as a proven leader in cognitive search with capabilities many Fortune 500 companies are using today to deliver great experiences and unlock productivity.
ServiceNow expects to complete the acquisition by the end of Q4 2019.
This blog contains forward‑looking statements about the expectations, beliefs, plans, intentions and strategies relating to ServiceNow’s transaction with Attivio. Such forward‑looking statements include statements regarding future product capabilities and expected benefits to ServiceNow. These statements reflect the current beliefs of ServiceNow and are based on current information available to the ServiceNow as of the date hereof. ServiceNow does not assume any obligation to update the forward‑looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made. The forward‑looking statements in this blog are subject to various risks and uncertainties that could cause actual outcomes and results to differ materially and adversely from those expressed in such forward‑looking statements. These risks and uncertainties include, without limitation, the inability to assimilate or integrate Attivio’s technology into our platform; the inability to retain key employees of Attivio after the transaction closes; unanticipated expenses related to Attivio’s acquired technology; disruption to our business and diversion of management attention and other resources; and potential unknown liabilities associated with Attivio’s business.
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