Sabre describes itself as the technology at the center of travel. And
no wonder: Every minute, it processes an average of 132,000 flight
searches that result in ticket sales of $428,000. When its
applications don’t work right, travel companies lose money and
customers take notice.
So when the company decided their
DevOps process needed a makeover, it was
critical to make sure there were no glitches. “We have 2,000
applications on plan to move, so we need to be able to scale the
solutions and make sure they’re reliable,” David Browne, Sabre’s
senior principal enterprise architect, told a breakout session at the
Knowledge 2019 conference in Las Vegas.
ServiceNow’s DevOps tool, built on the company’s Now Platform, to
automate the process of managing and developing software applications.
“We want to be able to fully enable deployments from development all
the way to production in an automated way,” Browne said.
Sabre’s existing systems for development and deployment (the Dev and
the Ops) had too many manual processes, and the fact that they sat on
a variety of development platforms was hindering the team’s ability to
quickly turn out new applications.
The ServiceNow tool
offered Sabre developers several advantages. One happy surprise was
that the tool comes with a built-in catalog of REST APIs. REST (which stands for
representational state transfer) is designed specifically for web
applications and provides broad interoperability across platforms.
Because the ServiceNow platform integrates so well with
other software, Sabre could allow developers to continue to write code
using whatever platform they preferred. In fact, developers retained
almost all of their standard processes; the only change was that they
were now defined within a ServiceNow workflow. Orchestration of the
development process—the testing, certification and deployment of
apps—all could take place in ServiceNow.
over, Sabre developers have been deploying two applications a week.
Removing the hindrances caused by manual processes means deployment
now takes an average of 10 minutes.
automation, developers also have more time for developing, Browne
said. Over the past 10 months, developers have managed about 10,000
application changes. Scalability of the ServiceNow platform has
allowed app development to happen more smoothly and quicker, and
developers have greater insight into their workflow.
Once they saw they can get information on where their deployments
are,” Browne said, “they started creating their own dashboards to