Today, almost our entire life is online and accessed through our
mobiles. We handle our banking, transactions, book a ride, contact our
friends and family, shop online and more through our mobile devices.
Globally, we spend 48% of our time online on our mobile devices and
this number is expected to grow. Monthly mobile data traffic in
Asia-Pacific is almost as high as the rest of the world combined.
billion gigabytes of
mobile data is consumed monthly in APAC alone, compared to 4.88
billion in total for all other regions. No matter how we play it, we
are part of a booming mobile-first generation.
In the workplace however, as it relates to user based technology,
all too often it’s like stepping back in time. Employees are buried in
approval requests, spending hours on the phone to get help for an IT
issue, or wasting time looking for the answers to corporate policies
from HR and Finance..
So why isn’t there a mobile-friendly experience for employees to
navigate through our work day, as easily as swiping through a
Deliveroo order. While huge strides have been made to make desktop
systems more consumer friendly, the same has not been true for
realising the full potential of mobile at work. According to our
‘State of Employee Experience’ research, “More than half of employees
(54%) expect their hiring companies to offer mobile optimised tools at work.”
Which is why ServiceNow has sought to address the question ‘Why
hasn’t mobile made the same positive impact in the way we work, as it
has to the way we live?’
We make work, work better for people
Now Mobile sets a new global standard for redefining mobile-friendly
employee experiences, moving beyond traditional apps that work in
silos by integrating cross-functional workflows that better match how
people get work done.
This first-of-its-kind enterprise mobile software solution connects
departments such as IT, HR, Customer Services, facilities and legal,
across a single, comprehensive platform that is easy to use. Companies
can now offer their staff seamless workflow experiences that mimics
the standard they are accustomed to in their daily lives.
Mobile has never played such an important role in our lives. By
2020, new generations like GenZ are expected to make up 36% of the
global workforce. These new entrants are digital natives who expect
strategic use of software and technology in the workplace, as they are
the first generation to grow up entirely in an internet-centric
society. Many have never seen a cassette tape or experienced making a
call in a phone booth.
It is important we upgrade the employee experiences to cater for
this new wave of consumer behavior. The success of our companies
depends on it. Employees who don’t have access to mobile tools feel
significantly less able to access information they need and complete
Mobile-friendly work is the future
The best and most successful companies of this generation are the
ones who adapt to the changing landscape and its demands. And, the
future is indeed Mobile. Australia’s leading provider for education
and training courses, TAFE
NSW was one of the first organisations in the world to adopt ServiceNow’s native mobile
enterprise technology in Asia Pacific earlier this year. The
technology enables users to simplify common workflows for employees,
such as looking up information, updating incidents, and even working offline.
David Backley, Chief Information Officer, TAFE NSW commented:
“Empowering TAFE NSW employees to scale the workforce of the future
means that we need to integrate simple, mobile processes into our
operations. By partnering with ServiceNow, we are diminishing complex
work processes and implementing immediately accessible mobile work
capabilities. We can deliver the best ICT services to support high
quality training online and across more than 130 TAFE NSW locations.
Thanks to the ServiceNow Platform, our IT and field service
capabilities can now be easily accessed on mobile with one easy to use
Delivering mobile-first workflows is changing how and where we get
work done and ultimately, unlocking productivity for employees. Users
can route requests and fix issues on the go, and all with the swipe of
Hello, New York
I am proud of our global engineering, product, and design teams,
many of them based here in APJ, who worked tirelessly to redefine our
Now Platform. This week, we launched our New York release that pushes
the boundaries of mobile-led innovations for enterprises with many firsts.
The upgrade comes with over 600 new innovations and the introduction
of two new mobile apps, Now Mobile and Mobile
Onboarding. These apps have been introduced to help our customers
tackle some of the most common and tedious work processes, making them
easy to address and approve from anywhere.
- We’ve made it as easy as a finger swipe for Employees who need
to request a password reset or report issues, such as a keyboard
that suffered a coffee spill fate
- New hires who need to
sign documents, pick out a laptop and complete tasks that span
multiple departments before their first day, we’ve got them
- ServiceNow has an app
for Agents who need to get their work done on the go, whether
out in the field or in the office
Now you can route requests, look up information, fix issues on the
go, easily onboard and even work offline, all with a swipe on your
phone. Rather than simply making a desktop experience fit into mobile
screen dimensions, we believe in offering a multi-layered, fully
functional mobile platform designed to make using mobile in your work
life as easy as using mobile in your personal life. This is essential
in Asia’s burgeoning technology-savvy workforce.
What this means for Asia
We are particularly excited about rolling this out in our fastest
growing market, Asia Pacific, where we have seen a keen interest and
strong appetite amongst our enterprise customers.
In Asia and around the world, digital transformation is no longer
just a buzzword, it’s a reality and a gateway to the future of
organizational workflows. At ServiceNow, we put customer experiences
at the centre of everything we do. Creating technology that we would
use in our everyday lives.
It is important to remember that we are the same people at work as
we are at home. We expect the same intuitive, consumer-friendly apps
to help us work, just as they help us travel, shop and stay in touch.
Until now, few enterprise apps have been able to deliver great
employee experiences. Innovations like New York streamline everyday
work processes and help make the world of work, work better for people.
 According to a report by
Hootsuite and We Are Social - https://www.campaignlive.com/article/apac-dwarfs-rest-mobile-usage/1422103