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Lessons from a Top CIO


How does a seasoned CIO lead a digital transformation? She makes friends.

Great ideas aren’t enough for a CIO to succeed in leading a digital transformation, says Teri Takai, the former CIO of the U.S. Department of Defense, the states of California and Michigan, as well as Meridian Health Plan.

“You have to really understand what the organization sees as success,” says Takai. “[Sometimes] we as technology folks see everything as black and white, and we don’t necessarily realize that in order to get the best impact for our ideas, we have to modify, we have to change, and we have to fit to the circumstances.”

In her 40+ year career, she has had to build consensus, prioritize projects that would advance the organization’s overall goals, communicate often, and practice a lot of patience.

Read more tips from Takai on WorkflowQuarterly.com, as well as other CIOs, or watch the video below. 

 

Topics

Featured

  • Implementing agile IT service management on a cutting-edge platform
    10-16-2019 ServiceNow customer, Danske Bank, adopted a strategic approach in their service management team. As the largest bank in Denmark and a major retail bank in the Nordics region, they serve 3.5 million retail customers. They have seen tangible evidence of the positive impact of digital workflows and the seamless experiences.
  • Always Be Closing finance
    Service Delivery and Management
    Delivering great service to employees is the first step to improving employee experience
    10-14-2019 The primary audience for HR technology has shifted. It’s no longer HR. They are secondary. Employees are now the primary audience. And while the latest cloud HCM systems can help transform an organization’s HR operations, if you want to improve the employee experience, taking an employee-focused approach to service delivery is the best place to start.
  • At the Tech Lounge, the human touch makes all the difference
    10-11-2019 Director of IT Service Management Mirza Baig and his IT team created the walkup Tech Lounge- a space where employees get personalized attention on complex tech issues. As ServiceNow works on automating many common requests and providing easy to find, self-service options, the IT Support technicians have more time to focus on the tough cases.
  • Digital Workflows
    ServiceNow New York release paves the way to a native mobile-optimized future
    10-03-2019 Until now, users have been pretty much okay with mobile app functionalities that have been ported over from their desktop versions, such as “pinch-and-zoom.” However, such experiences won’t endure because of their essentially non-native level of mobile optimization. This changing tide is why our ServiceNow New York release extends new desktop and native mobile capabilities across the workplace at scale.

Trends & Research

How to please customers at scale
Why employee service delivery matters
How to identify your company’s secret influencers

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