The Now Platform delivers great employee experiences and
productivity through digital workflows across departments, systems and
people. That’s the power of ServiceNow, which today provides digital
workflows to nearly 75% of the Fortune 500. For example, PayPal, a global
technology platform and digital payments leader with over 20,000
employees, adopted the Now Platform as it began its journey of
providing its engineers with the technology backbone needed to connect
operations, create a centralized hub for resources and the give access
“Like any enterprise company, PayPal’s engineers use various
applications to help manage its infrastructure. With ServiceNow, we
now have a single platform that lets us connect digital workflows and
have a common engagement layer across our systems of record and
apps to provide our engineers with a more efficient and productive
work experience,” said Dan Torunian, PayPal’s Vice President of
Employee Technology & Experiences and Data Centers. “Using the Now
Platform, our engineers are freed up to work on more strategic work
and focus on our goal of providing customers and employees with an
experience that’s as easy, simple and intuitive as the PayPal mobile experience.”
I’m thrilled to introduce the Now Platform New York release. Simple, seamless,
consumer-like experiences are the future of work. The Now Platform
delivers those experiences by making it easy to digitize any business
process out of the box.
The New York release is generally available today. It features a
host of innovations—more than 650— across our IT, employee and
customer workflows. We designed them all to make work, work better for people.
ServiceNow believes the future of work is
mobile. More than half of employees now expect their employers to
offer native, mobile-optimized tools, according to our recent employee service experience research. Just as
smartphones and mobile apps have transformed our lives at home, mobile
will be at the heart of delivering great experiences at work.
For the first time on mobile, we’ve removed the friction to create a
consumer-like experience for everyday work with Now Mobile. Employees can now find answers and
get stuff done across HR, facilities, finance, legal and other
departments, all from a modern mobile app powered by the Now Platform.
The Now Platform enables companies to quickly and easily deliver
unmatched native mobile experiences to employees that will unlock
productivity and make work, work better for them.
Built with the employee in mind, Now Mobile lets employees
accomplish a range of tasks across different systems. They include
ordering equipment, approving requests, finding colleagues and getting
help. Finally, work life can be as great as real life.
Now Mobile includes ServiceNow Virtual Agent, which uses natural language
understanding (NLU) to help employees find answers to common questions
and requests—anytime, anywhere they have mobile access.
With NLU, employees can interact with Virtual Agent by using
ordinary language to find answers, order items and get help for common problems.
Our new ServiceNow Onboarding app streamlines new hire
activities so employees can have a great onboarding experience. The
app orchestrates multiple departments, including IT, HR, facilities,
finance and legal, to help new hires process their to-dos across the
organization with a swipe of the thumb.
This single, intuitive app is now the hub for requesting a laptop
from IT, signing NDAs for legal, setting up direct deposit with
finance, and more. Like every ServiceNow app, it’s built on the Now
Platform and works out of the box.
Help for corporate finance
ServiceNow’s new Finance
Operations Management (FOM) product extends digital workflows further
into the enterprise. Our first FOM application, ServiceNow® Finance Close Automation (FCA), integrates with
existing enterprise resource planning (ERP) systems from Oracle and SAP.
FCA allows finance teams to digitize workflows across the monthly,
quarterly and annual finance close process. The result? Less risk,
happier teams and a faster close.
Better IT workflows
Nearly 75% of Fortune 500 companies
use ServiceNow IT workflows to transform the impact, speed and
delivery of IT across their organizations. With the New York release,
customers can manage a range of IT services efficiently on the Now Platform.
These services include Vendor Manager Workspace, Service Owner Workspace, Operator Workspace and
SaaS License Management.
And with the new Guided
App Creator, anyone can build a digital workflow using
ServiceNow’s new wizard-like user experience—no coding experience required.
With ServiceNow’s customer workflows,
organizations can finally elevate their own customer service by
resolving issues end to end.
The new Proactive Customer Service Operations capabilities allow
companies to automatically respond to events or alerts for products
and services. They can clearly see which customers are impacted by the
events, proactively create cases and notify impacted customers.
The New York release is the fifth platform release that I’ve
overseen at ServiceNow. I’m so proud of the global engineering,
product, and design teams that worked tirelessly to ship the Now
Platform New York release on time while delivering high-quality innovation.
We’re already hard at work on the next Now Platform release, which
will deliver more intelligent workflows that provide even better
experiences for customers and employees.
We look forward to partnering with customers as they bring the New
York release to life. I can’t wait to see how they use the Now
Platform to make the world of work, work better for people—one company
at a time.