Saddle up partners
We took visitors to the ‘Saddle Bar’, which is a real bar in San
Diego, near the original wooden space ship where ServiceNow started in
2004. Users were shown how to build an application on the Now
Platform from this mobile location.
They witnessed the transition from initial app design, through to
working in ‘sprints’ (Agile processes designed to encapsulate elements
of work and drive them forward rapidly) and then onwards towards the ultimate app deployment.
A lot of the innovation showcased was based on our ServiceNow New
York release instances, as well as the technologies we are bringing in
from our partners, including Office 365.
Channeling information streams
As we now work to expand the scope of digital business wider every
day, we need to be able to connect to information from traditional
data stores alongside telemetry from IoT sensors, and much more.
Information streams from any source can be plugged
into the ServiceNow platform and fed towards the users who are
creating applications in these new work environments.
Innovation Experience visitors got a hands-on experience of using
the ServiceNow Guided App Creator to design working applications
faster than ever previously possible.
The platform asked visitors whether their app should have location
maps, whether it should be web-based, whether it should have a phone
icon for voice functionality, and if it should have other pre-canned
elements of functionality. So it’s all low-code no-code and ready to
use from the get-go.
The office of the future – now
At the ServiceNow Innovation Experience, which we intend to showcase
beyond Now at Work London, if users want to book a meeting area, they
can do so using the booking systems that run in Office 365. To make
things even more intuitive, this kind of action can be carried out
using chatbots. There are ‘human handoff’ controls in place for the AI
to release to human operatives if they can’t resolve a request, but
the system always shows the user what ‘confidence rating’ its AI
actions are based upon first.
There’s a lot of intelligent automation happening in the background,
but visitors to the hub themselves don’t feel like they’re exposed to
much technology because it augments and supports tasks
so intuitively that it encourages thinking about work itself, not
about the underlying workflows.
When people send text messages, they don’t think about how data
packets are transferred between carrier networks. It’s the
same at the hub – the office of the future. We can see that people
start thinking more about the impact and value of the work they are
carrying out, rather than the nature of the work and the processes
that underpin it.
The ServiceNow Innovation Experience has proved to be an immersive
and contextual environment that is inspiring, yet real. It is
thought-leading, yet achievable. When employees start to realize that
they can achieve so much more in the workplace, they get inspired by
the journey they have just taken and decide that there are so many
other problems to be solved.
It’s a virtuous circle that drives the passion to innovate. Our new
generation of workers realizes that they can work anywhere, at a pace
that suits their own personal goals and deadlines, in harmony with
their personal lives. This freedom lets the creative juices flow and
allows us to further eradicate all the time
killing, antiquated and poor experiences of the past.
Proof of Concept is so last millennium, the proof is in front of
us – at the ServiceNow Innovation Experience.