From three ServiceNow Gen Zs working new full-time gigs in Silicon Valley, here are our individual perspectives on technology, specifically how it’s affecting us in the workplace:
Bryanna Fuller – “Some communication is better without technology.”
We have grown up with technology as our platform of communication, but we have a deeper understanding of the importance and value of human interaction.
Communicating through text, email, and social media has been like second nature to me since I was growing up at the same time as technology. Now, I believe our generation is at a certain tipping point where we crave more human connection.
We have felt the full impact, both positive and negative, of technology. It has helped us to be curious and independent, while also very dependent—to the point where it is extremely difficult to get through the day without it. Looking to the future, we know that we are going to continue to adapt to technology as technology adapts to us.
One of the ways that we are adapting is by making in-person communication more of a priority when it comes to work. In the “Gen Zs and the Future of Work” research conducted by ServiceNow, the company found that 83% of Gen Z employees prefer to communicate with their managers in person and 57% of Gen Z employees want to receive feedback several times a week or more.
Our dependency on technology has led to a change in our—now more heightened—need for in-person communication.
There is a certain level of depersonalization when it comes to communicating through technology. Our generation fully understands this because, for the majority of our lives, we have been dealing with issues that arise from misinterpretations of tone and meaning in messages.
For example, replying with “k” on text could mean that the person is mad at you. And, the period on the end could leave you second-guessing if your friend is livid or frustrated with you. Needless to say, you’re likely analyzing and trying to interpret what’s on the other end of that text.
These mixed-messages aren’t something that we want to bring with us into the workforce. When it comes to our careers, we want to make sure that we have a clear understanding of how we are doing, what is needed, and how we can do better.
We are not just trying to get a pat on the back or a gold star from our managers. Research from ServiceNow identified that the top reason why Gen Z employees like receiving feedback is to help identify the areas of improvement. We want more in-person feedback from our managers because we value in-person communication, not because we are “self-absorbed” or “entitled.”
Our generation is eager to succeed, and we know that in order to do that, some communication is better without technology.