From three ServiceNow Gen Zs working new full-time gigs in
Silicon Valley, here are our individual perspectives on technology,
specifically how it’s affecting us in the workplace:
Bryanna Fuller – “Some communication is better without technology.”
We have grown up with technology as our platform of communication,
but we have a deeper understanding of the importance and value of
Communicating through text, email, and social media has been like
second nature to me since I was growing up at the same time as
technology. Now, I believe our generation is at a certain tipping
point where we crave more human connection.
We have felt the full impact, both positive and negative, of
technology. It has helped us to be curious and independent, while also
very dependent—to the point where it is extremely difficult to get
through the day without it. Looking to the future, we know that we are
going to continue to adapt to technology as technology adapts to us.
One of the ways that we are adapting is by making in-person
communication more of a priority when it comes to work. In the “Gen Zs
and the Future of Work” research conducted by ServiceNow, the company
found that 83% of Gen Z employees prefer to communicate with their
managers in person and 57% of Gen Z employees want to receive feedback
several times a week or more.
Our dependency on technology has led to a change in our—now more
heightened—need for in-person communication.
There is a certain level of depersonalization when it comes to
communicating through technology. Our generation fully understands
this because, for the majority of our lives, we have been dealing with
issues that arise from misinterpretations of tone and meaning in messages.
For example, replying with “k” on text could mean that the person is
mad at you. And, the period on the end could leave you second-guessing
if your friend is livid or frustrated with you. Needless to say,
you’re likely analyzing and trying to interpret what’s on the other
end of that text.
These mixed-messages aren’t something that we want to bring with us
into the workforce. When it comes to our careers, we want to make sure
that we have a clear understanding of how we are doing, what is
needed, and how we can do better.
We are not just trying to get a pat on the back or a gold star from
our managers. Research from ServiceNow identified that the top reason
why Gen Z employees like receiving feedback is to help identify the
areas of improvement. We want more in-person feedback from our
managers because we value in-person communication, not because we are
“self-absorbed” or “entitled.”
Our generation is eager to succeed, and we know that in order to do
that, some communication is better without technology.