IT and HR: Better together: In every organization, IT and HR must collaborate to win and retain top talent. Too often these two functions aren’t aligned, Blake McConnell, senior vice president for employee workflow products, told the crowd in the Employee Experience keynote on Day 2. Better alignment is coming with the New York release, thanks to tools like a mobile onboarding app and Virtual Agent integrations powered by advanced natural language understanding.
Overnight sensation: Wrapping up the Employee Experience keynote with an eye-popping success story, Sean McCann, CIO of corporate functions at HSBC, explained how ServiceNow helped the global bank undertake a massive HR transformation for its 235,000 employees. “We hadn’t customized our HR systems in 18 years,” McCann said. “But with assistance from ServiceNow, we changed the way our people worked in 66 countries overnight.” Today, 88% of HSBC workers say they are highly satisfied or satisfied with their employee experience.