The future of work will still be human — only better.
In ServiceNow’s 2018 survey, The Quest for Meaningful Work, 72
percent of employees polled in highly automated companies say
automated processes increase time for creativity, and 77 percent of
employees say automated processes help them do their job better.
We believe those kinds of experiences are the future of work. We
see technology enabling us to focus more time on work that matters
most. But we know that’s not reality today in most companies. For
most of us, workdays are filled with monotonous, repetitive, tedious
tasks. Manual processes. Systems that don’t talk to each other. This
status quo robs us of more meaningful work, work that creates more
value, gives us better work experiences and unlocks our
productivity. In fact, most employees
say they would forego a pay raise to do more meaningful work.
Over the past decade, technology has transformed our personal
lives, making every day experiences simple, easy and intuitive. Why
can’t technology make our work lives as easy as our personal lives?
It can, by companies embracing digital workflows, machine learning,
AI and other technologies that make work, work better.
Around the world, we see this happening today. Companies embracing
digital workflows and digital transformation understand that
delivering great experiences and unlocking productivity is the future
of work, a future filled with engaged employees, not robots.
Using ServiceNow technology, for example, United Airlines built an
app that allows flight attendants to easily report issues real time
through a voice-activated interface, replacing a manual process that
flight attendants often didn’t have time for. The result is a better
experience for flight attendants — and for United’s customers.
Across industries, we see organizations automating clunky, manual
processes to improve
the employee experience and enable more meaningful work. For
example, insurance provider Asurion used ServiceNow to replace manual,
siloed onboarding processes with a one-stop-shop portal for new
employees. Complex processes made simple, creating a better experience.
Imagine technology making our work life as simple and easy as it’s
made our personal life. When we let technology manage the complexity
of work, we can focus our time on creating more value at work. That’s
technology in the service of people. That’s the future of work.