Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

The financial upside of investing in great customer service


 

With today’s customers wielding more and more power, businesses need to transform their customer experience and invest in technologies that improve and speed the journey. Customer service is a critical point of contact where dollars and loyalty can be easily won or lost. Organizations today must retool customer support to resolve complex customer issues end-to-end, intelligently fix problems before customers know about them, and instantly take care of common customer requests.  

Providing an exceptional experience is not just a way to win the hearts and minds of customers, it’s an economic imperative critical to a company’s financial success. Standardizing on a customer service management solution can help dramatically speed issue resolution time, improve agent productivity, and ultimately impact the bottom line through repeat business and customer loyalty.

Register now for a ServiceNow webinar on June 12th, featuring a guest from Forrester, and hear details from the Total Economic Impact commissioned study* covering how ServiceNow customers doubled agent productivity, achieved $7.8M in Net Present Value, realized a 12-point increase in Net Promoter Score, and more, after implementing ServiceNow Customer Service Management solution.

Check out key take-aways from the study: 
 

* Business Value of ServiceNow Customer Service Management, Total Economic Impact Study – Commissioned study conducted by Forrester Consulting on behalf of ServiceNow, April 2019.

Topics

Featured

  • Security teams working on security operations
    Now Platform
    ServiceNow Announces Extension for Microsoft’s Visual Studio Code
    12-10-2019 ServiceNow is excited to announce another integration in our strategic alliance with Microsoft – the ServiceNow extension for Microsoft Visual Studio Code, which allows development on the Now Platform® in the lightweight, extensible Visual Studio Code editor. With this new integration, ServiceNow developers will be able to work offline in their favorite text editor.
  • Gartner Magic Quadrant Report
    Now Platform
    ServiceNow to acquire Fairchild Resiliency Systems to help companies better manage risk at scale
    11-08-2019 ServiceNow has signed an agreement to acquire Fairchild Resiliency Systems, a business continuity management (BCM) company headquartered in Boston, MA.
  • How Gen Zs will define the future of work
    11-04-2019 While every generation may have been stereotyped by their elders, based on recent research by ServiceNow, Gen Zs would describe themselves as entrepreneurial, technologically native, and still crave face-to-face interactions. In this story, three of ServiceNow’s Gen Zs share their individual perspectives on the future of work.
  • Gartner Magic Quadrant Report
    Now Platform
    ServiceNow to acquire Attivio’s cognitive search platform
    10-23-2019 ServiceNow is set to acquire Attivio’s cognitive search platform. This acquisition will enable ServiceNow to deliver consumer-grade search for customers.

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year