With today’s customers wielding more and more power, businesses need
to transform their customer experience and invest in technologies that
improve and speed the journey. Customer service is a critical point of
contact where dollars and loyalty can be easily won or lost.
Organizations today must retool customer support to resolve complex
customer issues end-to-end, intelligently fix problems before
customers know about them, and instantly take care of common customer
Providing an exceptional experience is not just a way to win the
hearts and minds of customers, it’s an economic imperative critical to
a company’s financial success. Standardizing on a customer service
management solution can help dramatically speed issue resolution time,
improve agent productivity, and ultimately impact the bottom line
through repeat business and customer loyalty.
now for a ServiceNow webinar on June 12th, featuring a guest from
Forrester, and hear details from the Total Economic Impact™
commissioned study* covering how ServiceNow customers
doubled agent productivity, achieved $7.8M in Net Present Value,
realized a 12-point increase in Net Promoter Score, and more, after
implementing ServiceNow Customer Service Management solution.
Check out key take-aways from the study: