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The financial upside of investing in great customer service


 

With today’s customers wielding more and more power, businesses need to transform their customer experience and invest in technologies that improve and speed the journey. Customer service is a critical point of contact where dollars and loyalty can be easily won or lost. Organizations today must retool customer support to resolve complex customer issues end-to-end, intelligently fix problems before customers know about them, and instantly take care of common customer requests.  

Providing an exceptional experience is not just a way to win the hearts and minds of customers, it’s an economic imperative critical to a company’s financial success. Standardizing on a customer service management solution can help dramatically speed issue resolution time, improve agent productivity, and ultimately impact the bottom line through repeat business and customer loyalty.

Register now for a ServiceNow webinar on June 12th, featuring a guest from Forrester, and hear details from the Total Economic Impact commissioned study* covering how ServiceNow customers doubled agent productivity, achieved $7.8M in Net Present Value, realized a 12-point increase in Net Promoter Score, and more, after implementing ServiceNow Customer Service Management solution.

Check out key take-aways from the study: 
 

* Business Value of ServiceNow Customer Service Management, Total Economic Impact Study – Commissioned study conducted by Forrester Consulting on behalf of ServiceNow, April 2019.

Topics

Featured

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  • ServiceNow announced today that Gabrielle “Gaby” Toledano is joining the company as chief talent officer.
    Business Impact
    ServiceNow hires Gabrielle Toledano as chief talent officer
    10-28-2020 ServiceNow announced today that Gabrielle “Gaby” Toledano is joining the company as chief talent officer.
  • ServiceNow is pleased to announce new Operational Risk Management and resilience capabilities for the enterprise that will help companies. 
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    ServiceNow Introduces New Operational Risk and Resilience Capabilities for the Enterprise
    10-26-2020 ServiceNow is pleased to announce new Operational Risk Management and resilience capabilities for the enterprise that will help companies.
  • Accenture and ServiceNow partnership brings customers digital transformation
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    Accenture and ServiceNow reimagine the future of business
    10-22-2020 Accenture and ServiceNow’s new partnership accelerates digital transformation and time to value for customers. 

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