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The financial upside of investing in great customer service


 

With today’s customers wielding more and more power, businesses need to transform their customer experience and invest in technologies that improve and speed the journey. Customer service is a critical point of contact where dollars and loyalty can be easily won or lost. Organizations today must retool customer support to resolve complex customer issues end-to-end, intelligently fix problems before customers know about them, and instantly take care of common customer requests.  

Providing an exceptional experience is not just a way to win the hearts and minds of customers, it’s an economic imperative critical to a company’s financial success. Standardizing on a customer service management solution can help dramatically speed issue resolution time, improve agent productivity, and ultimately impact the bottom line through repeat business and customer loyalty.

Register now for a ServiceNow webinar on June 12th, featuring a guest from Forrester, and hear details from the Total Economic Impact commissioned study* covering how ServiceNow customers doubled agent productivity, achieved $7.8M in Net Present Value, realized a 12-point increase in Net Promoter Score, and more, after implementing ServiceNow Customer Service Management solution.

Check out key take-aways from the study: 
 

* Business Value of ServiceNow Customer Service Management, Total Economic Impact Study – Commissioned study conducted by Forrester Consulting on behalf of ServiceNow, April 2019.

Topics

Featured

  • Digital Transformation
    Survey: Less than 20% of CIOs highly effective using new tech for digital transformation
    09-24-2019 More than half of CIOs in a global survey commissioned by ServiceNow and published in Workflow Quarterly say they have significantly increased budget for workflow digitization—a sign that these technology leaders have identified how process automation can transform work to meet today’s business demands.
  • Gartner Magic Quadrant Report
    Digital Workflows
    For the 6th year in a row,  Gartner names ServiceNow an ITSM Magic Quadrant Leader
    09-05-2019 For the 6th year in a row,  Gartner names ServiceNow an ITSM Magic Quadrant Leader
  • Digital Workflows
    Your Work Life Just Became as Great as Real Life
    09-04-2019 Your Work Life Just Became as Great as Real Life
  • Talent and Engagement
    Extending the first-day-of-work excitement to the rest of the employee experience
    08-22-2019 Extending the first-day-of-work excitement to the rest of the employee experience

Trends & Research

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