Companies can leverage the Now Platform to plan so work can still
happen during service outages
Organizations are betting on digital initiatives to drive
competitive advantage, and it is difficult to generate value if they
don’t take risks.
Risk comes in many forms - from hurricanes and hacks – and poorly
managed risks can have serious consequences for a company: at stake
are an organization’s reputation, profit margins, and customer
satisfaction and retention.
To help organizations be more resilient and mitigate risks,
ServiceNow has signed an agreement to acquire Fairchild Resiliency
business continuity management (BCM) company headquartered in Boston, MA.
Fairchild’s BCM solution helps companies plan so that work can still
happen during service and business process outages. With Fairchild,
ServiceNow plans to extend its Risk portfolio by bringing together
Fairchild’s business continuity capabilities with ServiceNow’s operational, vendor and IT risk management capabilities to give
organizations the visibility and flexibility they need to better
manage risk and become more resilient.
Business Continuity 101
IT disruptions and natural disasters are realities that
organizations around the world must plan for and be able to quickly
recover from. Service outages can also lead to regulatory action,
including costly fines. Building resilience can help organizations
address both types of risk.
Fairchild’s BCM solution currently integrates with
ServiceNow® IT Service Management (ITSM) and Integrated Risk Management. Together, ServiceNow and
Fairchild help customers be more resilient and protect critical
enterprise workflows by automating disaster recovery planning,
exercising and management.
With Fairchild, customers can leverage the strength of the Now
Platform® to perform business impact analysis, identify
gaps between IT capabilities and business needs that increase
exposure, manage service outages and practice what-if scenarios.
Here at ServiceNow, we use Fairchild’s technology to support our own
Integrated Risk Management
Built on the Now Platform, Fairchild complements ServiceNow’s Risk
portfolio, including risk management, audit management, vendor risk
management and corporate compliance and oversight, which help
organizations take an integrated approach to managing risk.
Gartner has recognized the importance of an industry category called
Integrated Risk Management (IRM), which is about “combining
technology, processes and data to enable the simplification,
automation and integration of strategic, operational and IT risk
management across an organization.”
The ServiceNow Integrated Risk Management product helps
organizations manage risk more effectively by connecting IT,
operational and other types of risk and compliance activities on a
single platform. The resulting data sharing and increased visibility
can help organizations improve their decision-making and performance
at the highest levels of the organization, and often reduce
duplicative tools and efforts.
ServiceNow is a Leader
in the Gartner 2019 Magic Quadrant for Integrated Risk Management
Fairchild is a Challenger in the Gartner 2019 Magic Quadrant for
Business Continuity Management. Business Continuity Management is a
core component of an Integrated Risk Management program.
Celebrating what’s possible on the Now Platform
At ServiceNow, our focus is on delivering digital workflows that
create great experiences and unlock productivity. Together with our
partners, the Now Platform represents a true ‘force multiplier’ for
our customers, helping them accelerate their digital transformation
journeys and drive business value.
As a ServiceNow Independent Software Vendor (ISV) partner,
Fairchild’s business was built entirely on the Now Platform. This is
the first time ServiceNow has acquired an ISV partner.
The Now Platform includes powerful capabilities that
drive cross-functional communication and processes, including a single
data model to eliminate silos, automated workflows to reduce
bottlenecks, and knowledge management to manage policies in one location.
Today, we celebrate what’s possible on the Now Platform.
ServiceNow expects to complete the acquisition by the end of Q4 2019.
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reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow
marks are trademarks and/or registered trademarks of ServiceNow, Inc.,
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Gartner does not endorse any vendor,
product or service depicted in its research publications, and does not
advise technology users to select only those vendors with the highest
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the opinions of Gartner’s research organization and should not be
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express or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.
This blog contains
forward‑looking statements about the expectations, beliefs, plans,
intentions and strategies relating to ServiceNow’s acquisition of
Fairchild. Such forward‑looking statements include statements
regarding future product capabilities and expected benefits to
ServiceNow. These statements reflect the current beliefs of ServiceNow
and are based on current information available to the ServiceNow as of
the date hereof. ServiceNow does not assume any obligation to update
the forward‑looking statements provided to reflect events that occur
or circumstances that exist after the date on which they were made.
The forward‑looking statements in this blog are subject to various
risks and uncertainties that could cause actual outcomes and results
to differ materially and adversely from those expressed in such
forward‑looking statements. These risks and uncertainties include,
without limitation, the inability to further assimilate or integrate
Fairchild’s technology into our platform; the inability to retain key
employees of Fairchild after the transaction closes; unanticipated
expenses related to Fairchild’s acquired technology; disruption to our
business and diversion of management attention and other resources;
and potential unknown liabilities associated with Fairchild’s business.
Consulting Services does business as Fairchild Resiliency Systems.
Quadrant for Integrated Risk Management Solutions’ by Jie Zhang, Brian
Reed, July 15, 2019.
 Gartner, ‘Magic
Quadrant for Business Continuity Management’ by David Gregory, Roberta
J. Witty, September 12, 2019.