The CIO’s Leadership Moment


 IT chiefs are expected to be more than technologists. The hallmarks of success today are C-suite relationships, a customer mindset and workflow digitization.

Technology is projected to change organizations more in the next several years than it has in the last several decades. What does that mean for technology leaders?

We polled 516 CIOs around the world, and interviewed about a dozen more experts, to understand how the CIO role is evolving. We learned that 67%s of CIOs agree that their role is more focused on digitizing workflows today than three years ago. But it’s also focused on a lot more. 

Their role now includes educating other members of the C-Suite on the future of work, partnering with HR to set talent strategies for the new types of jobs, supporting corporate customers as much as employees, and setting organizational strategy for the entire business with the CEO.  According to our Workflow CIO Quarterly, their role now includes educating other members of the C-Suite on the future of work, partnering with HR to set talent strategies for the new types of jobs, supporting corporate customers as much as employees, and setting organizational strategy for the entire business with the CEO.

“No longer are companies using technology to run their businesses,” says Martha Heller, chief executive of Heller Associates, a recruiting firm specializing in the CIO, CTO and CISO roles, and contributing editor to CIO magazine. “Technology is their business.” 

As a result, the CIO is now in the unique position of being the institutional expert on how companies must operate to succeed. 

While most CIOs recognize the opportunity, most aren’t fully prepared to take the reins. We created a maturity model for CIOs to investigate how many are well-positioned to lead. Take the quiz to determine where you rank. 

Topics

  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation

Year