Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

The CIO’s Leadership Moment


 IT chiefs are expected to be more than technologists. The hallmarks of success today are C-suite relationships, a customer mindset and workflow digitization.

Technology is projected to change organizations more in the next several years than it has in the last several decades. What does that mean for technology leaders?

We polled 516 CIOs around the world, and interviewed about a dozen more experts, to understand how the CIO role is evolving. We learned that 67%s of CIOs agree that their role is more focused on digitizing workflows today than three years ago. But it’s also focused on a lot more. 

Their role now includes educating other members of the C-Suite on the future of work, partnering with HR to set talent strategies for the new types of jobs, supporting corporate customers as much as employees, and setting organizational strategy for the entire business with the CEO.  According to our Workflow CIO Quarterly, their role now includes educating other members of the C-Suite on the future of work, partnering with HR to set talent strategies for the new types of jobs, supporting corporate customers as much as employees, and setting organizational strategy for the entire business with the CEO.

“No longer are companies using technology to run their businesses,” says Martha Heller, chief executive of Heller Associates, a recruiting firm specializing in the CIO, CTO and CISO roles, and contributing editor to CIO magazine. “Technology is their business.” 

As a result, the CIO is now in the unique position of being the institutional expert on how companies must operate to succeed. 

While most CIOs recognize the opportunity, most aren’t fully prepared to take the reins. We created a maturity model for CIOs to investigate how many are well-positioned to lead. Take the quiz to determine where you rank. 

Topics

Featured

  • Zoom Launches Hardware as a Service
    Partners
    Zoom and ServiceNow partner to make the best work-anywhere experiences even better
    07-07-2020 Zoom Video Communications, Inc., will expand its implementation of ServiceNow’s Customer Service Management to provide HaaS customer support.
  •  CareAR augmented reality integration for ServiceNow
    Digital Transformation
    CareAR announces augmented reality integration with ServiceNow
    06-25-2020 Learn about CareAR and the availability of their ServiceNow integration, which provides an industry solution for enterprise-grade augmented reality
  • Return to Workplace
    Now Platform
    ServiceNow to acquire CMDB pioneer Sweagle
    06-22-2020 To leverage machine learning capabilities, ServiceNow has recently acquired Sweagle, a Belgium based configuration data management company. Learn more here!
  • Return to Workplace
    COVID-19
    New contact tracing app and health screening features help bring employees back to the workplace safely
    06-18-2020 ServiceNow Safe Workplace apps make returning to the workplace work for everyone, as we continue to navigate the complexities of COVID-19. Read about the new Contact Tracing App and significant updates to our Safe Workplace suite of apps.

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year