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CIOs can transform employee service experiences with CHROs


CIO and CHRO talking

CIOs and CHROs are collaborating on talent strategies, but they are largely missing out on opportunities to improve employees’ experiences through workflow digitization.

While 72% of CIOs say they are collaborating with CHROs on setting talent strategies, just 8% are implementing technology solutions together, according to new research published in Workflow Quarterly.

Leaders should recognize that the employee experience is about far more than individual moments, whether big or small.

This gap could result in key missed opportunities in your organization.

In fact, the data shows that CIOs who lead the most digitized organizations report higher rates of organizational efficiency and productivity, as well as employee performance, collaboration, and innovation. New data set to be published in Quarterly next month also reveals that CIOs farther ahead in digitizing workflows with peers also report increased effectiveness in multiple functions, including IT and HR/talent.
 


Watch this video to learn how the ServiceNow CIO and the ServiceNow Chief Talent Officer have collaborated to codify the employee experience, and improve the delivery of services and information through workflow digitization. 

Topics

Featured

  • Digital Transformation
    Survey: Less than 20% of CIOs highly effective using new tech for digital transformation
    09-24-2019 More than half of CIOs in a global survey commissioned by ServiceNow and published in Workflow Quarterly say they have significantly increased budget for workflow digitization—a sign that these technology leaders have identified how process automation can transform work to meet today’s business demands.
  • Gartner Magic Quadrant Report
    Digital Workflows
    For the 6th year in a row,  Gartner names ServiceNow an ITSM Magic Quadrant Leader
    09-05-2019 For the 6th year in a row,  Gartner names ServiceNow an ITSM Magic Quadrant Leader
  • Digital Workflows
    Your Work Life Just Became as Great as Real Life
    09-04-2019 Your Work Life Just Became as Great as Real Life
  • Talent and Engagement
    Extending the first-day-of-work excitement to the rest of the employee experience
    08-22-2019 Extending the first-day-of-work excitement to the rest of the employee experience

Trends & Research

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Why employee service delivery matters
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