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CIOs can transform employee service experiences with CHROs


CIO and CHRO talking

CIOs and CHROs are collaborating on talent strategies, but they are largely missing out on opportunities to improve employees’ experiences through workflow digitization.

While 72% of CIOs say they are collaborating with CHROs on setting talent strategies, just 8% are implementing technology solutions together, according to new research published in Workflow Quarterly.

Leaders should recognize that the employee experience is about far more than individual moments, whether big or small.

This gap could result in key missed opportunities in your organization.

In fact, the data shows that CIOs who lead the most digitized organizations report higher rates of organizational efficiency and productivity, as well as employee performance, collaboration, and innovation. New data set to be published in Quarterly next month also reveals that CIOs farther ahead in digitizing workflows with peers also report increased effectiveness in multiple functions, including IT and HR/talent.
 


Watch this video to learn how the ServiceNow CIO and the ServiceNow Chief Talent Officer have collaborated to codify the employee experience, and improve the delivery of services and information through workflow digitization. 

Topics

Featured

  • Life at Now
    ServiceNow welcomes former Gartner analyst Melanie Lougee
    04-02-2020 ServiceNow welcomes former Gartner analyst, Melanie Lougee, to drive strategy for our Employee Workflow business unit and unify employee experiences
  • Three ways to create inspirational customer experiences
    04-02-2020 Swisscom powers digital workflows and an online customer service portal to accelerate support through use of ServiceNow's Customer Service Management (CSM) solution.
  • Welcome to the Workflow Quarterly Innovation Issue
    04-01-2020 Our spring edition of our quarterly research journal looks at how CIOs can harness talent and technology to foster innovation that drives business results
  • COVID-19
    Nearly 1,000 organizations worldwide implement ServiceNow’s free emergency response apps
    03-25-2020 With help from our partners, ServiceNow is helping organizations manage through the COVID-19 pandemic

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