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Celebrating what’s possible on the Now Platform


For use in our Brand Campaigns, for Leadership events only and for Digital

Anyone can find the switch after the lights are on, observed the Chinese philosopher Confucius (okay, maybe he didn’t say it exactly like that in 500 BC, but you get my point). This insight applies to all of the customers, partners, entrepreneurs and tinkerers who find the inspiration to build something new on the Now Platform®.

It can be hard to turn on the proverbial “light bulb” and imagine what you need before it exists. In the past 15 years we’ve come to rely on smartphones, social media, machine learning, process automation and predictive analytics. Because of these technologies, our perception of what’s possible has dramatically changed.

Nearly every company and department are using technology to change how they operate. We call this trend digital transformation. At ServiceNow, our focus is on delivering digital workflows that create great experiences and unlock productivity. But we know that we can’t do it alone. Together with our partners, we represent a true ‘force multiplier’ for our customers, helping them accelerate their digital transformation journeys and drive business value.

That’s why I’m proud to share that the ServiceNow Store hit an important milestone this month: 500 apps. These apps represent what’s possible on the Now Platform when you apply workflows to the complex business challenges facing us every day.
 


One example of this is DeloitteASSIST, a product built by the Australian practice of Deloitte, which is a voice-enabled AI communication solution for patients, residents and care teams in both hospital and aged care settings. It is transforming patient and nurse experiences with a smart Alexa device connected to the Now Platform. The solution enables patients to call for assistance and state what they need without having to physically press a button, while enabling nurses to see a prioritized list of requests in ServiceNow, allowing them to delegate responsibilities and focus their attention on the most important items first.

Before discovering enterprise asset management software Nuvolo, the company’s facilities management customers relied on tools that were developed more than 20 years ago. Built natively on the Now Platform, Nuvolo’s application offers mobile, real-time reporting on a cloud-based platform that now allows facilities managers to provide employees with a modern and intuitive work experience as they manage physical locations, resources and more.

I recently connected with Nuvolo chief product officer Asim Rizvi who explained the value of the Now Platform to Nuvolo and its customers: “In the past, innovation required tremendous effort on building blocks and infrastructure. This made innovation difficult and available to the select few. ServiceNow has flipped this paradigm for Nuvolo. We can now conduct each build, certify and distribute action with just one click, allowing us to focus on what’s really important – our customers and their needs. ServiceNow has been foundational to our success in a tremendously competitive market.”

The ServiceNow® Store offers apps from a rich community of partners that complement and extend ServiceNow’s IT, employee and customer workflows. These apps are certified through a rigorous process, ensuring alignment with customers’ instances – security, performance and more.

If you could solve a big business problem by building a new digital workflow, what would you create? Anything is possible on the Now Platform, and we look forward to seeing what you come up with!

Topics

Featured

  • Gartner Magic Quadrant Report
    Customer Experience
    Customer service from A to Z: A ServiceNow glossary for success
    11-08-2019 The A to Z of customer service. Use this glossary to establish a shared language for your organization’s customer service transformation. 
  • Customer Experience
    Proactive customer service – How to anticipate and solve issues
    11-06-2019 What does it take to establish proactive customer service? In the webinar: “Top 5 Practices: Proactive Customer Service for Digital Services” John Ragsdale, distinguished VP of technology research for the Technology Services Industry Association (TSIA), discusses what proactive customer service could mean and look like for a company.
  • Security teams working on security operations
    Partners
    Centralize your Security Response with ServiceNow Security Operations and Microsoft Azure Sentinel
    11-05-2019 ServiceNow developed an integration to bring rich insights from Azure Sentinel and other Microsoft products into ServiceNow Security Operations.
  • Whyaye partners implementing ITSM
    Partners
    Implementing ITSM quickly – 3 women who made “Why, yes” their motto
    11-03-2019 Five years ago, Maureen Robson, Anna Bisset, and Lisa Jones were thrown together on an important project at a UK-based bank. Their goal: to implement ServiceNow ITSM platform as quickly as possible. The trio worked together so successfully (completing what would normally be a two-year-project in just 10 months) that they continued their journey together at a further two companies working with ServiceNow, and have now decided to start their own company. Today, through their startup, Why Aye, they’ve built new careers as full-time ServiceNow contractors. The name comes from a slang term used in Newcastle (where Robson is from) meaning Why Yes!—as in, why, yes we can.¬¬¬

Trends & Research

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