Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Accruent helps clinics delivers safer, more modern healthcare equipment on the Now Platform


One of the most meaningful parts of my job working with ServiceNow’s technology partners is watching new apps leverage the Now Platform®  in-life changing ways. Nowhere is that innovation more obvious than in healthcare. Take asset management company Accruent for example. Its Connectiv Healthcare Technology Management app helps healthcare delivery organizations better manage all aspects of asset management for medical devices, facility equipment, and biomedical equipment so they can put more resources toward enhance the quality of patient care.

Accruent witnessed the need for a true digital transformation within the Healthcare Technology (HTM) and Facilities (HFM) Management departments that are the backbone for the delivery of care. Much like the problems that plagued legacy IT departments, these facilities struggle to manage a growing number of connected medical devices and equipment, mitigate associated risks, ensuring compliance, and creating efficiency gains. Accruent built Connectiv entirely on the Now Platform.

By leveraging ServiceNow as a technology platform, Accruent was able to do two very important things; rely on the highly-available, secure, and trusted platform technology that powers the ServiceNow applications. Thus, taking away the complexity of building their own platform technology stack and relying upon various technology vendors for their application availability. Additionally, they were able to monetize their application IP through several of ServiceNow’s routes to market.

“According to The Moody’s Investor’s Service analysis1, average operating margins for hospitals have fallen to an all-time low at 1.7 percent,” said Andy Ruse, Chief Revenue Officer, Accruent. “Built on the Now Platform, Connectiv delivers adaptable workflows with a modern, user-friendly experience so customers can realize deeper cost savings, increased productivity and improved efficiency.”

These savings costs and productivity gains are vital to Accruent’s customers. Connectiv users have been able to improve their maintenance and parts procurement processes so that they can provide safer, more modern equipment in the best possible condition, increasing the efficiency of operations and enhancing the quality of patient care.

As a result of innovations like the one that that Accruent has built on the Now Platform, we are able to transform parts of the enterprise that have been starving for innovation, stuck using out-dated technology and manual processes. Our partners represent a true “force multipler” for our customers, helping them accelerate digital transformation programs, drive business value, and even change lives.

 

1 Modern Healthcare, Operating margins stabilize, but not-for-profit hospitals still vulnerable, 26 April, 2019 ,https://www.modernhealthcare.com/providers/operating-margins-stabilize-not-profit-hospitals-still-vulnerable

Topics

Featured

  • Digital government comes of age
    Customer Stories
     Learnings from Capita’s automation project - ServiceNow Blog
    09-15-2020 Capita has made no secret of its commitment to automation. We’ve been public in our declarations of the benefits this automation project can bring, and the challenges of managing one of Britain’s most ambitious projects
  • Best practices for digital transformation in the telecom sector
    Business Impact
    Best practices for digital transformation in the telecom sector
    08-31-2020 Learn about the importance of digital transformation in the telecom industry and discover best practices to ensure efficient change and growth.
  • ServiceNow named a leader in the 2020 Gartner Magic Quadrant
    Business Impact
    ServiceNow named a Leader in the 2020 Magic Quadrant for IT Vendor Risk Management Tools
    08-27-2020 It’s an honor to be named a Leader in the 2020 Gartner Magic Quadrant for IT Vendor Risk Management Tools (ITVRM)! ServiceNow Vendor Risk Management
  • Digital government comes of age
    Business Impact
    Digital government comes of age
    08-25-2020 Discover how digital transformation and IT workflows can allow government agencies to build and enhance digital public services

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year