One of the most meaningful parts of my job working with ServiceNow’s technology partners is watching new apps leverage the Now Platform® in-life changing ways. Nowhere is that innovation more obvious than in healthcare. Take asset management company Accruent for example. Its Connectiv Healthcare Technology Management app helps healthcare delivery organizations better manage all aspects of asset management for medical devices, facility equipment, and biomedical equipment so they can put more resources toward enhance the quality of patient care.
Accruent witnessed the need for a true digital transformation within the Healthcare Technology (HTM) and Facilities (HFM) Management departments that are the backbone for the delivery of care. Much like the problems that plagued legacy IT departments, these facilities struggle to manage a growing number of connected medical devices and equipment, mitigate associated risks, ensuring compliance, and creating efficiency gains. Accruent built Connectiv entirely on the Now Platform.
By leveraging ServiceNow as a technology platform, Accruent was able to do two very important things; rely on the highly-available, secure, and trusted platform technology that powers the ServiceNow applications. Thus, taking away the complexity of building their own platform technology stack and relying upon various technology vendors for their application availability. Additionally, they were able to monetize their application IP through several of ServiceNow’s routes to market.
“According to The Moody’s Investor’s Service analysis1, average operating margins for hospitals have fallen to an all-time low at 1.7 percent,” said Andy Ruse, Chief Revenue Officer, Accruent. “Built on the Now Platform, Connectiv delivers adaptable workflows with a modern, user-friendly experience so customers can realize deeper cost savings, increased productivity and improved efficiency.”
These savings costs and productivity gains are vital to Accruent’s customers. Connectiv users have been able to improve their maintenance and parts procurement processes so that they can provide safer, more modern equipment in the best possible condition, increasing the efficiency of operations and enhancing the quality of patient care.
As a result of innovations like the one that that Accruent has built on the Now Platform, we are able to transform parts of the enterprise that have been starving for innovation, stuck using out-dated technology and manual processes. Our partners represent a true “force multipler” for our customers, helping them accelerate digital transformation programs, drive business value, and even change lives.
1 Modern Healthcare, Operating margins stabilize, but not-for-profit hospitals still vulnerable, 26 April, 2019 ,https://www.modernhealthcare.com/providers/operating-margins-stabilize-not-profit-hospitals-still-vulnerable