US. State Department Awards ServiceNow IT Modernization Contract


ServiceNow

Just as we’ve seen in the private sector worldwide, digital transformation is becoming a public sector imperative. Federal agencies are digitally transforming themselves to modernize, increase efficiency and deliver better experiences for their employees and the citizens they serve. To do so, they are modernizing their IT infrastructure and moving to cloud based services and platforms. Recently, the U.S. State Department awarded ServiceNow a contract to provide cloud-based, Software-as-a-Service (SaaS) solutions that are critical to retrofitting the agency’s legacy systems, which were a barrier to adopting a  public cloud.

ServiceNow is a strategic partner to the federal government as it modernizes its IT infrastructure and moves to cloud-based services and platforms. Over the past five years, nine different State Department bureaus have chosen ServiceNow for modernizing their business processes.

Expediting cloud migration

As ServiceNow is one of the State Department’s standard platforms for cloud-based service management and business application modernization, the contract will allow the agency to continue its migration to cloud services. Our scalable solutions are configured to meet central data reporting mandates and also adhere to FedRAMP moderate security controls, which are required in the State Department’s movement to the cloud.

We are pleased to expand ServiceNow’s already significant relationship with the State Department, and will place a greater focus on optimizing user experience and cost savings. In addition, ServiceNow will provide the agency with a platform to accelerate its modernization process. For this contract, Carahsoft, The Trusted Government IT Solutions Provider™, will serve as our reseller, which will make ServiceNow’s best-in-class solutions available to the entire agency.

Making modernization a reality for all federal agencies

The State Department’s decision to replace its legacy systems with modern cloud-based solutions demonstrates the digital transformation that is happening across the federal sector. Further supporting the federal government’s adoption of modern cloud-based solutions, ServiceNow and Microsoft just announced an alliance to deliver ServiceNow digital workflows through Microsoft’s Azure Government Cloud. Read more here .

© 2018 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Life at Now
    ServiceNow Tokyo's secret to success - openness
    If there’s one rule that the ServiceNow Tokyo sales team lives by, it’s: bring your ideas to the table. “Everyone wants to contribute,” says Masashi Murase, vice president and managing director of ServiceNow’s Tokyo office. Read more about this successful high-growth team.
  • Life at Now
    Team Hyderabad: Where developers love the learning curve
    Discover more about how our developers in Hyderabad have been able to consistently deliver innovative products and features to our customers.
  • Now on Now
    Employees are on board with onboarding
    ServiceNow welcomes new hires to the family with an onboarding platform that combines all tasks, including cross-functional workflows, and relevant information in a single experience. New hires say the experience—almost fully digital—strongly reflects ServiceNow’s positive culture.

Trends & Research

  • Business Impact
    The future of the workplace—predictions for 2020 and beyond
  • customer-service-series2.jpg
    Customer Experience
    Six trends driving customer service transformation

Year