At the recent Now Forum
London we were delighted to announce that
Accenture and ServiceNow are deepening their strategic partnership
. This is good news for every business facing up to the
challenge of digital transformation.
everywhere, in every sector, and these headwinds mean businesses of
every stripe are seeking out new technologies that will enable them
to increase the agility, speed and innovation of their organisation.
The problem is, digital transformation takes a lot of heavy
lifting. It can’t be achieved in isolation, and it can’t be done
piecemeal. This is why our work with Accenture has the potential to
be so powerful.
As Ciaran Cosgrave, Managing Director at
Accenture UK, will say, there is currently an insatiable appetite
for “the New”, i.e. digital-, cloud- and security-related services.
Indeed, in fiscal year 2018 “the New” accounted for approximately
60% of Accenture’s total net revenues.
So, what does the
renewed and deeper partnership really mean? As you might expect,
there are two sides to this story.
full digital transformation picture
For us at
ServiceNow we recognise that we have a unique offering that is
creating new digital workflows that are unlocking productivity
across organisations. However, we also recognise that these
workflows and productivity gains have to be delivered as part of the
overall digital transformation picture.
We need to pair our
capabilities with a ‘front end’ partner that can unlock the full
potential of our platform for clients and solve the sector-specific
challenges they are facing in meaningful ways.
Accenture side, the importance of the partnership lies in the
complementary nature of our respective business. To quote Ciaran
“While there is incredible demand for support in digital
transformation projects, it is imperative we give our customers
seamless, end-to-end technology experiences to meet their
expectations. ServiceNow is an absolutely key part of delivering on
that need and our clients’ requirements.”
Strategic partnership, unparalleled service
Ultimately, this is about delivering unparalleled service. We are
investing in each other’s capabilities and understanding for the
benefit of our customers. We are training ourselves on Accenture’s
methods and they are continuing to deepen their knowledge of the
Together, this will help clients
implement strategic cloud migration plans with a long-term view, as
opposed to tactical, near-term, project-based approaches. It also
means customers can benefit from resources like the Accenture Cloud
Innovation Centre in Rome. The new centre will allow clients to sit
side-by-side with cloud native experts to discuss projects, test
cloud security processes and receive strategic direction before
products go live. It offers dedicated space for clients to explore
common use cases and possible scenarios related to ServiceNow with
business impact in-person.
Helping you do your
The best time to innovate is now.
For financial services organisations that might mean dealing with
the fallout from Brexit or ring-fenced banking. For utility and
media companies that might mean finding ways to get closer to your
customers and building ever-greater engagement. For manufacturers,
it might mean managing globally-distributed teams more efficiently.
The key with this new partnership is that we are able to show
our customers the art of the possible. It’s not about solving
today’s immediate problems it’s about truly realising your business’
full potential. Whatever your challenge, our combined mission is to
provide solutions for digital experiences that help people do their
A platform of potential
what we say we’re going to do, but we don’t want to leave it there.
We need to take you behind the scenes so you can see for yourselves
how Accenture’s full spectrum of digital transformation expertise
and ServiceNow’s capabilities can drive superior business outcomes.
Over the next few months we’ll be showcasing this here on
Service Matters to highlight the challenges we’re taking on, the
impact we are having and, most importantly, how we are doing it.
We want to show you the incredible potential of this
collaboration for your business, so stay tuned over the next few
months for more insights!