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ServiceNow Named a Leader in 2018 Gartner MQ for Enterprise High-Productivity aPaaS

I am excited to tell you that we were recognized in the Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service again – this time positioned as a Leader! [1]

We believe that to be named as a Leader by Gartner is certainly an honor. It’s also a great testament to the commitment and hard work that our customers and partners have invested on the platform, building intelligent applications that transform the world of work.  And, it’s a testament to their partnership in helping us innovate, refine and evolve our vision for the Now Platform . I’d like to personally thank all of our dedicated customers and partners for their role in this great milestone.

ServiceNow was founded as a platform company.  Fred Luddy initially developed ITSM as a proof-of-concept of what could be built on this powerful platform — to enable everyone to simply route work across the enterprise. Today the Now Platform is one of the most comprehensive platforms in the industry.

What’s a comprehensive platform, you might ask.  Well, let me explain. In the transition from on-premises to the cloud, many point-purpose platforms were developed to do a single thing really well, such as for BPM, integration or mobile apps.  Here at ServiceNow, we took a simpler approach. We built the capabilities into a single platform that includes:

With the power of the Now Platform our customers and partners can build once and re-use, creating an ever-growing digital foundation. This strategy simplifies the enterprise architecture, reduces costs, and enables digital transformation to move faster. It also expands the set of people that can build new applications to transform the way work is done.

Many software vendors recognize a need for more capabilities to simplify application development for customers and are acquiring other companies: bolting on SaaS, aPaaS and iPaaS.  But a true comprehensive platform – like ServiceNow –  requires native integration of these functions added either through re-platforming or organic development in the platform itself.

When ServiceNow acquires technology, we re-platform it to preserve a consistent and native platform experience. For us, that experience must transcend our portfolio of SaaS applications (ITSM, HR, Security Ops, CSM) and the ISV applications built by hundreds of partners and delivered on the Store and the custom apps our customers create in their own instances. This makes ServiceNow unique in our approach as a trusted platform provider.

No other vendor offers a portfolio of packaged applications, partner-built Store applications and the ability for custom application development that are all developed and run on the exact same, single platform. The Now Platform is one that you can build on now and into the future.

Read Gartner’s Magic Quadrant report.

Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service, Paul Vincent, Van L. Baker, Yefim V. Natis, Kimihiko Iijima, Mark Driver, Rob Dunie, Jason Wong, Aashish Gupta, 26 April 2018.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner report is available upon request from ServiceNow.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Gartner, ‘Magic Quadrant for Enterprise High-Productivity Application Platform as a Service,’ by Paul Vincent, Van L. Baker, Yefim V. Natis, Kimihiko Iijima, Mark Driver, Rob Dunie, Aashish Gupta, Harutoshi Katayama, April 26, 2018.

Topics

Featured

  • Implementing agile IT service management on a cutting-edge platform
    10-16-2019 ServiceNow customer, Danske Bank, adopted a strategic approach in their service management team. As the largest bank in Denmark and a major retail bank in the Nordics region, they serve 3.5 million retail customers. They have seen tangible evidence of the positive impact of digital workflows and the seamless experiences.
  • Always Be Closing finance
    Service Delivery and Management
    Delivering great service to employees is the first step to improving employee experience
    10-14-2019 The primary audience for HR technology has shifted. It’s no longer HR. They are secondary. Employees are now the primary audience. And while the latest cloud HCM systems can help transform an organization’s HR operations, if you want to improve the employee experience, taking an employee-focused approach to service delivery is the best place to start.
  • At the Tech Lounge, the human touch makes all the difference
    10-11-2019 Director of IT Service Management Mirza Baig and his IT team created the walkup Tech Lounge- a space where employees get personalized attention on complex tech issues. As ServiceNow works on automating many common requests and providing easy to find, self-service options, the IT Support technicians have more time to focus on the tough cases.
  • Strategy
    Lessons from a Top CIO
    10-11-2019 How does a seasoned CIO lead a digital transformation? She makes friends. Great ideas aren’t enough for a CIO to succeed in leading a digital transformation, says Teri Takai, the former CIO of the U.S. Department of Defense, the states of California and Michigan, as well as Meridian Health Plan. In her 40+ year career, she has had to build consensus, prioritize projects that would advance the organization’s overall goals, communicate often, and practice a lot of patience. Read more tips from Takai on WorkflowQuarterly.com, as well as other CIOs, or watch the embedded video.

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