One of our founding principles at ServiceNow is to bring the same experiences we all enjoy as consumers to the workplace. Just as positive interactions with online merchants create customer loyalty, great employee experiences bond them with their companies. This helps with talent retention and that’s why we use our own Now Platform ® to consumerize our staff’s service experience—starting with onboarding.
We all know you only get one chance to make a great first impression, so onboarding needs to be done well. It’s also key to helping new hires quickly acclimate and become productive. It is not uncommon for an onboarding process to be manual, time-consuming and error prone. We were no different. Much of the burden fell upon our staffing coordinators to send emails, complete documentation, and coordinate activities so that everything from building access and workspaces to email accounts and computer equipment was ready on day one.
ServiceNow Employee Onboarding and Transitions has completely transformed our own new-hire experience for the better. Now all activities—including coordination and communication among HR, IT, facilities, and other groups—are automated, digitized, and managed by the solution.
Entering new employee data just once
New hire data is entered once to auto-populate forms, documents, and databases. Notifications and tasks are triggered automatically to streamline communications, orchestrate each step in the process, and create a more seamless experience. But consumerizing onboarding is about more than automating checklists.
Our Employee Service Center (ESC) provides an easy-to-use, personalized one-stop shop for new hires. Prior to day one, new hires can access the ESC (see screenshot), view their action items, and complete onboarding tasks. Progress is tracked, so they know what’s done, due, or overdue.
An orientation guide tells new staff everything they need to know and do on day one: where to go, what to bring, the day one agenda, and more. Mobility support makes the experience even better, giving new hires easy access to the ESC anytime, anywhere, from any device.