One of our founding principles at ServiceNow is to bring the
same experiences we all enjoy as consumers to the workplace.
Just as positive interactions with online merchants create
customer loyalty, great employee experiences bond them with
their companies. This helps with talent retention and that’s why
we use our own Now Platform ® to consumerize our
staff’s service experience—starting with onboarding.
all know you only get one chance to make a great first
impression, so onboarding needs to be done well. It’s also key
to helping new hires quickly acclimate and become productive. It
is not uncommon for an onboarding process to be manual,
time-consuming and error prone. We were no different. Much of
the burden fell upon our staffing coordinators to send emails,
complete documentation, and coordinate activities so that
everything from building access and workspaces to email accounts
and computer equipment was ready on day one.
Employee Onboarding and Transitions has
completely transformed our own new-hire experience for the
better. Now all activities—including coordination and
communication among HR, IT, facilities, and other groups—are
automated, digitized, and managed by the solution.
Entering new employee data just once
New hire data
is entered once to auto-populate forms, documents, and
databases. Notifications and tasks are triggered automatically
to streamline communications, orchestrate each step in the
process, and create a more seamless experience. But
consumerizing onboarding is about more than automating
Our Employee Service Center (ESC) provides an
easy-to-use, personalized one-stop shop for new hires. Prior to
day one, new hires can access the ESC (see screenshot), view
their action items, and complete onboarding tasks. Progress is
tracked, so they know what’s done, due, or overdue.
orientation guide tells new staff everything they need to know
and do on day one: where to go, what to bring, the day one
agenda, and more. Mobility support makes the experience even
better, giving new hires easy access to the ESC anytime,
anywhere, from any device.