2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools . We take great pride in this distinction, as customer feedback continues to shape our products and services.
In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
For this distinction, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher. As of November 16, ServiceNow had received 237 five-star ratings for IT Service Management Tools and more total reviews than any other vendor.
Here are some excerpts from customer reviews that contributed to the distinction:
Read more reviews for ServiceNow.
We are proud to be honored by customers as a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools and positioned as a Leader by Gartner analysts in the Magic Quadrant for IT Service Management Tools  for five consecutive years. To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit Gartner Peer Insights’ Customers’ Choice announcement .
To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!
If you have a terrific ServiceNow story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
 Source: Gartner, Inc., Magic Quadrant for IT Service Management Tools, Kenneth Gonzalez, Rich Doheny, Chris Matchett, August 16, 2018