2018 Gartner Peer Insights Customers’ Choice for IT Service
Management Tools . We take great pride in this distinction, as
customer feedback continues to shape our products and services.
In its announcement, Gartner explains, “The Gartner Peer Insights
Customers’ Choice is a recognition of vendors in this market by
verified end-user professionals, taking into account both the number
of reviews and the overall user ratings.” To ensure fair evaluation,
Gartner maintains rigorous
criteria for recognizing vendors with a high customer
For this distinction, a vendor must have a
minimum of 50 published reviews with an average overall rating of
4.2 stars or higher. As of November 16, ServiceNow had received 237
five-star ratings for IT Service Management Tools and more total
reviews than any other vendor.
Here are some excerpts from
customer reviews that contributed to the distinction:
reviews for ServiceNow.
We are proud to be honored by customers as a 2018
Gartner Peer Insights Customers’ Choice for IT Service Management
Tools and positioned as a Leader by Gartner analysts in the Magic
Quadrant for IT Service Management Tools  for five consecutive years. To learn more
about this distinction, or to read the reviews written about our
products by the IT professionals who use them, please visit Gartner
Peer Insights’ Customers’ Choice announcement .
of our customers who submitted reviews, thank you! These reviews
mold our products and our customer journey, and we look forward to
building on the experience that earned us this distinction!
If you have a terrific ServiceNow story to share, we encourage
you to join the Gartner Peer
Insights crowd and weigh in.
The GARTNER PEER
INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of
Gartner, Inc., and/or its affiliates, and is used herein with
permission. All rights reserved. Gartner Peer Insights Customers’
Choice constitute the subjective opinions of individual end-user
reviews, ratings, and data applied against a documented methodology
they neither represent the views of, nor constitute an endorsement
by, Gartner or its affiliates.
Gartner does not endorse any
vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner’s research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect
to this research, including any warranties of merchantability or
fitness for a particular purpose.
 Source: Gartner, Inc.,
Magic Quadrant for IT Service Management Tools, Kenneth Gonzalez,
Rich Doheny, Chris Matchett, August 16, 2018