Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • 3 strategies for innovation
  • Learn how to transform your customer experience with artificial intelligence.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER SUCCESS
  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.

Explore

ServiceNow Named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools


Web

2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools . We take great pride in this distinction, as customer feedback continues to shape our products and services.

In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

For this distinction, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher. As of November 16, ServiceNow had received 237 five-star ratings for IT Service Management Tools and more total reviews than any other vendor.

Here are some excerpts from customer reviews that contributed to the distinction:

Read more reviews for ServiceNow here .

We are proud to be honored by customers as a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools and positioned as a Leader by Gartner analysts in the Magic Quadrant for IT Service Management Tools [1] for five consecutive years. To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit Gartner Peer Insights’ Customers’ Choice announcement .

To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!

If you have a terrific ServiceNow story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.

 

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Source: Gartner, Inc., Magic Quadrant for IT Service Management Tools, Kenneth Gonzalez, Rich Doheny, Chris Matchett, August 16, 2018

Topics

Featured

  • Digital Workflows
    Work life should be like real life
    05-06-2019 The Now Platform is creating great experiences and unlocking productivity across businesses
  • Now Platform
    Highlights from Knowledge 2019
    05-09-2019 Highlights from Knowledge 2019
  • Farrell Hough Keynote
    Digital Workflows
    Knowledge 2019: Day 1 afternoon highlights
    05-07-2019 Knowledge 2019: Day 1 afternoon highlights
  • Digital Workflows
    IT Workflow: Q&A with Pablo Stern
    05-08-2019 Pablo Stern, Senior Vice President of IT Workflow Products, explains how IT organizations are building agility using ServiceNow.

Trends & Research

Productivity depends on people
4 ways AI can power IT asset management

Year