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ServiceNow is a Leader in Integrated Risk Management


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I am excited to tell you that ServiceNow has been named a Leader in the inaugural Gartner Magic Quadrant for Integrated Risk Management (IRM)! [1]  We feel that being named as a Leader by Gartner is an honor and a great testament to what our customers and partners have achieved with ServiceNow.

To better address the needs of global CEOs and senior executives, end-user organizations are shifting focus away from governance, risk and compliance (GRC) to IRM solutions. Gartner defines IRM solutions as the combined technology, processes and data that fulfill the objective of enabling the simplification, automation and integration of strategic, operational and IT risk management across an organization. IRM goes beyond traditional, compliance-driven GRC technology solutions to provide actionable insights that are aligned with business strategies, not just regulatory mandates.

IRM addresses the following six use cases:

  • Digital Risk Management (DRM)
  • Business Continuity Management (BCM)
  • Vendor Risk Management (VRM)
  • Corporate Compliance and Oversight (CCO)
  • Audit Management (AM)
  • Enterprise Legal Management (ELM)

The cornerstone of the integrated risk management (IRM) market, which was formerly referred to as governance, risk management and compliance (GRC) is a single platform.  The promise of a single platform is to provide an integrated view across risk, security, IT, and the business.

A modern, cloud-based, integrated platform transforms the way GRC was previously performed by legacy vendors.  ServiceNow was founded as a platform company.  A cloud-based solution to change the way people work. Today the Now Platform TM is one of the most complete and often used platforms in the industry.

ServiceNow GRC utilizes the Now Platform to transform inefficient processes across the extended enterprise into an integrated risk program. Continuous monitoring is used to identify non-compliance, high-impact or emerging risks using data collected by internal systems (HR, Finance, Legal, etc.), externally through third parties, or ServiceNow Security Operations .

There are several benefits of combining risk with ServiceNow Security Operations. For example, customers can:

  • Align risk and business context to achieve organizational objectives
  • Automate security response to operational, IT, and cyber risk for faster mitigation
  • Automate third party risk and integrate existing security tools for complete visibility
  • Comply with General Data Protection Regulation (GDPR) requirements with full policy lifecycle management

We are a disruptive force in this market and we like it that way. We do things differently, and our cloud-based platform allows us to innovate fast to serve our customers.

Managing risk and compliance with an old work model is no longer effective. Through continuous monitoring and automation ServiceNow provides a real-time view of compliance and risk, improves decision making, and increases performance across the organization and with vendors.

Only ServiceNow can connect the business, security, and IT with an integrated risk framework that transforms manual, siloed, and inefficient processes into a unified program built on a single platform.

Read Gartner’s Magic Quadrant Report

[ 1 ] Gartner, ‘Magic Quadrant for Integrated Risk Management,’ by John A. Wheeler, Jie Zhang, Earl Perkins, July 16, 2018.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceNow. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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