I am excited to tell you
that ServiceNow has been named a Leader in the inaugural
Gartner Magic Quadrant for Integrated Risk Management (IRM)!
 We feel that being named as a Leader
by Gartner is an honor and a great testament to what our customers
and partners have achieved with ServiceNow.
To better address the
needs of global CEOs and senior executives, end-user organizations
are shifting focus away from governance, risk and compliance (GRC)
to IRM solutions. Gartner defines IRM solutions as the combined
technology, processes and data that fulfill the objective of
enabling the simplification, automation and integration of
strategic, operational and IT risk management across an
organization. IRM goes beyond traditional, compliance-driven GRC
technology solutions to provide actionable insights that are aligned
with business strategies, not just regulatory mandates.
IRM addresses the following six use cases:
Risk Management (DRM)
- Business Continuity Management
- Vendor Risk Management (VRM)
Compliance and Oversight (CCO)
- Audit Management (AM)
- Enterprise Legal Management (ELM)
cornerstone of the integrated risk management (IRM) market, which
was formerly referred to as governance, risk management and
compliance (GRC) is a single platform. The promise of a single
platform is to provide an integrated view across risk, security, IT,
and the business.
A modern, cloud-based, integrated
platform transforms the way GRC was previously performed by legacy
vendors. ServiceNow was founded as a platform company. A
cloud-based solution to change the way people work. Today the Now Platform
TM is one of the most complete and often used
platforms in the industry.
ServiceNow GRC utilizes the Now
Platform to transform inefficient processes across the extended
enterprise into an integrated risk program. Continuous monitoring is
used to identify non-compliance, high-impact or emerging risks using
data collected by internal systems (HR, Finance, Legal, etc.),
externally through third parties, or
ServiceNow Security Operations .
There are several
benefits of combining risk with ServiceNow Security Operations. For
example, customers can:
- Align risk and business
context to achieve organizational objectives
security response to operational, IT, and cyber risk for faster
- Automate third party risk and integrate
existing security tools for complete visibility
with General Data Protection Regulation (GDPR) requirements with
full policy lifecycle management
We are a
disruptive force in this market and we like it that way. We do
things differently, and our cloud-based platform allows us to
innovate fast to serve our customers.
Managing risk and
compliance with an old work model is no longer effective. Through
continuous monitoring and automation ServiceNow provides a real-time
view of compliance and risk, improves decision making, and increases
performance across the organization and with vendors.
ServiceNow can connect the business, security, and IT with an
integrated risk framework that transforms manual, siloed, and
inefficient processes into a unified program built on a single
Gartner’s Magic Quadrant Report
1 ] Gartner, ‘Magic Quadrant for Integrated Risk Management,’
by John A. Wheeler, Jie Zhang, Earl Perkins, July 16, 2018.
This graphic was published by Gartner, Inc. as part of a
larger research document and should be evaluated in the context of
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