ServiceNow is acquiring VendorHawk.
We asked Farrell Hough, our general manager of ITSM, ITBM and ITAM,
for her insight to the significance of the deal.
Why is ServiceNow buying VendorHawk?
joined forces with VendorHawk to rapidly accelerate and expand our
support for SaaS Subscription Management. With this acquisition,
ServiceNow expects to become a market leader in providing a
comprehensive software asset management (SAM) solution to manage
both on-premises software and SaaS subscriptions on a single
Today, our powerful Software
Asset Management solution provides visibility into software
assets across the enterprise throughout their full life cycle.
ServiceNow SAM encompasses the management of software both
on-premises and in the cloud. SaaS is growing rapidly and will soon
represent the lion’s share of an enterprise’s software portfolio —
73% of organizations saying nearly all their apps will be SaaS by
By adding VendorHawk’s complementary and more extensive
capabilities to our Now platform, ServiceNow SAM is accelerating and
expanding its support for SaaS solutions. With the rise of SaaS,
this is a valuable and essential capability for our customers.
What are some of VendorHawk’s capabilities?
Today, VendorHawk recognizes 36,000+
SaaS apps to discover spend and map redundant apps. To give
you an idea of the scope of the challenge our customers face, at one
site VendorHawk identified 248 SaaS apps that the customer was not
VendorHawk also analyzes utilization and optimizes
SaaS subscriptions for contract renewal for many popular apps such
as Salesforce, Box, and Google G-Suite to name a few. To date,
ServiceNow SAM supports SaaS capabilities for Microsoft Office 365
in our Kingston release with others planned for this year.
ServiceNow intends to replatform VendorHawk capabilities into a SAM
release in 2019.
Why is it important to know how SaaS subscriptions are managed
across the business?
SaaS subscriptions can
sprawl rapidly at companies, often bypassing IT. As a result,
companies are often unable to identify which apps exist and how much
is being spent on them. Without full visibility into SaaS usage
across the company, many are deploying redundant apps some of which
are automatically renewed annually, but underutilized.
the proliferation of SaaS, additional issues arise such as security
access risks and granting employees unauthorized access to data
circumventing Sarbanes-Oxley controls. IT teams cannot manage SaaS
users and apps they are not aware of. As a result, current
employees with unauthorized data access may go unchecked. Likewise,
former employees who leave a company may still have access to
Customers need a SAM solution with a
strong SaaS subscription management capability to discover all apps
in use to manage and optimize redundancy, access and spend.
ServiceNow SAM will provide customers that ability from a single,
For more information, see our press