If you’re like me, when you
hear about a natural disaster, you want to do something to help. Of
course, donating money to a relief cause even if you’re thousands of
miles away and live in a different country, is always an option. But
it’s great when you can do more than just open your wallet.
So I was really proud to learn how our ServiceNow technology was
used last year by one of our customers to assist victims of
Hurricane Harvey. Now, you might be wondering, “What does this
natural disaster have to do with ServiceNow?” Well, as we’ve found
quite often from our customers, our platform can be used to benefit
organizations and employees in ways we never imagined.
On September 1, 2017,
when Hurricane Harvey was at its peak, one-third of Houston, Texas
was under water. It would end up being one of the worst natural
disasters in North American history. Over 80 people lost their lives
and many more suffered physical injuries. Thousands of families
experienced billions of dollars in damages to their property and
personal possessions, not to mention the emotional toll that can’t
be quantified. 1
CHRISTUS Health is a
ServiceNow customer with hospitals throughout Texas and Louisiana.
In the aftermath of the hurricane, CHRISTUS leadership knew many of
their employees needed assistance. Within 24 hours, the company was
able to set up its
ServiceNow® HR Service Delivery portal with electronic forms
that allowed employees across CHRISTUS to donate money to a relief
fund and even to give their PTO (paid time off) hours to fellow
staff members affected by the storm.
Because mobile access
is built right into the HR portal, employees in hard-hit areas could
just reach for their phones and apply for assistance from these
programs. This capability was central to the success of the CHRISTUS
relief effort because many of those in the areas affected by the
hurricane did not have access to a computer. Also, they were able to
use the portal as a way to regularly update and send messages to
employees throughout the company.
This is an extraordinary
example of how CHRISTUS—using ServiceNow—was able to go beyond
providing great employee experiences at work. They were able to help
provide their employees, and their families personal support through
extremely difficult times. I’m proud that ServiceNow technology was
used to helped those affected by the hurricane, even if it was in
only in one small way.
Interested in reading more about
CHRISTUS and Hurricane Harvey, check out
“Not Just Any Portal in a Storm.”
[Watch video] CHRISTUS Health’s Debbie Arnold discuss how
ServiceNow benefits her co-workers.