Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

After Hurricane Harvey, ServiceNow Demonstrates Its True Impact on the Employee Experience


If you’re like me, when you hear about a natural disaster, you want to do something to help. Of course, donating money to a relief cause even if you’re thousands of miles away and live in a different country, is always an option. But it’s great when you can do more than just open your wallet.

So I was really proud to learn how our ServiceNow technology was used last year by one of our customers to assist victims of Hurricane Harvey. Now, you might be wondering, “What does this natural disaster have to do with ServiceNow?” Well, as we’ve found quite often from our customers, our platform can be used to benefit organizations and employees in ways we never imagined.

On September 1, 2017, when Hurricane Harvey was at its peak, one-third of Houston, Texas was under water. It would end up being one of the worst natural disasters in North American history. Over 80 people lost their lives and many more suffered physical injuries. Thousands of families experienced billions of dollars in damages to their property and personal possessions, not to mention the emotional toll that can’t be quantified. 1

CHRISTUS Health is a ServiceNow customer with hospitals throughout Texas and Louisiana. In the aftermath of the hurricane,  CHRISTUS leadership knew many of their employees needed assistance. Within 24 hours, the company was able to set up its ServiceNow® HR Service Delivery portal with electronic forms that allowed employees across CHRISTUS to donate money to a relief fund and even to give their PTO (paid time off) hours to fellow staff members affected by the storm.

Because mobile access is built right into the HR portal, employees in hard-hit areas could just reach for their phones and apply for assistance from these programs. This capability was central to the success of the CHRISTUS relief effort because many of those in the areas affected by the hurricane did not have access to a computer. Also, they were able to use the portal as a way to regularly update and send messages to employees throughout the company.

This is an extraordinary example of how CHRISTUS—using ServiceNow—was able to go beyond providing great employee experiences at work. They were able to help provide their employees, and their families personal support through extremely difficult times. I’m proud that ServiceNow technology was used to helped those affected by the hurricane, even if it was in only in one small way.

Interested in reading more about CHRISTUS and Hurricane Harvey, check out “Not Just Any Portal in a Storm.”

1 https://www.thebalance.com/hurricane-harvey-facts-damage-costs-4150087

 

Topics

Featured

  • ServiceNow rethinks checklists with automated digital workflows
    Operations and Uptime
    Improve your financial close checklist by throwing it in the trash
    04-01-2020 Learn how ServiceNow has re-imagined the financial close process with automated workflows for sequential transitions from one task to the next
  • mockups-design.com
    Digital Transformation
    A Forrester Report sneak peak: our three key takeaways from Customer Service Megatrends in 2020
    03-31-2020 Check out this sneak peak of Forrester's Customer Service Megatrends in 2020 report and learn about our three key takeaways to drive better experiences
  • Now on Now: A new line of defense
    03-30-2020 Get an inside look into how our security team works continuously to automate tools and processes in order to focus on security threats that truly matter
  • Middle aged man working from home.
    COVID-19
    Resources to help your business handle COVID-19
    03-24-2020 See how ServiceNow is committed to helping your organization get through these times and check-in regularly for ideas, resources, tools and more!

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year