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After Hurricane Harvey, ServiceNow Demonstrates Its True Impact on the Employee Experience


If you’re like me, when you hear about a natural disaster, you want to do something to help. Of course, donating money to a relief cause even if you’re thousands of miles away and live in a different country, is always an option. But it’s great when you can do more than just open your wallet.

So I was really proud to learn how our ServiceNow technology was used last year by one of our customers to assist victims of Hurricane Harvey. Now, you might be wondering, “What does this natural disaster have to do with ServiceNow?” Well, as we’ve found quite often from our customers, our platform can be used to benefit organizations and employees in ways we never imagined.

On September 1, 2017, when Hurricane Harvey was at its peak, one-third of Houston, Texas was under water. It would end up being one of the worst natural disasters in North American history. Over 80 people lost their lives and many more suffered physical injuries. Thousands of families experienced billions of dollars in damages to their property and personal possessions, not to mention the emotional toll that can’t be quantified. 1

CHRISTUS Health is a ServiceNow customer with hospitals throughout Texas and Louisiana. In the aftermath of the hurricane,  CHRISTUS leadership knew many of their employees needed assistance. Within 24 hours, the company was able to set up its ServiceNow® HR Service Delivery portal with electronic forms that allowed employees across CHRISTUS to donate money to a relief fund and even to give their PTO (paid time off) hours to fellow staff members affected by the storm.

Because mobile access is built right into the HR portal, employees in hard-hit areas could just reach for their phones and apply for assistance from these programs. This capability was central to the success of the CHRISTUS relief effort because many of those in the areas affected by the hurricane did not have access to a computer. Also, they were able to use the portal as a way to regularly update and send messages to employees throughout the company.

This is an extraordinary example of how CHRISTUS—using ServiceNow—was able to go beyond providing great employee experiences at work. They were able to help provide their employees, and their families personal support through extremely difficult times. I’m proud that ServiceNow technology was used to helped those affected by the hurricane, even if it was in only in one small way.

Interested in reading more about CHRISTUS and Hurricane Harvey, check out “Not Just Any Portal in a Storm.”

1 https://www.thebalance.com/hurricane-harvey-facts-damage-costs-4150087

 

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    10-11-2019 Director of IT Service Management Mirza Baig and his IT team created the walkup Tech Lounge- a space where employees get personalized attention on complex tech issues. As ServiceNow works on automating many common requests and providing easy to find, self-service options, the IT Support technicians have more time to focus on the tough cases.
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    10-11-2019 How does a seasoned CIO lead a digital transformation? She makes friends. Great ideas aren’t enough for a CIO to succeed in leading a digital transformation, says Teri Takai, the former CIO of the U.S. Department of Defense, the states of California and Michigan, as well as Meridian Health Plan. In her 40+ year career, she has had to build consensus, prioritize projects that would advance the organization’s overall goals, communicate often, and practice a lot of patience. Read more tips from Takai on WorkflowQuarterly.com, as well as other CIOs, or watch the embedded video.

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