For my money, there’s nothing more motivating, more creative and
more hands-on, real-world inspirational than a ServiceNow hackathon.
These events are an invaluable opportunity for us to work alongside
users and find out more about what people want to do with ServiceNow
technologies in the workplace.
Our EMEA PartnerNow Summit
Hackathon was staged this March 2018 in the Catalan capital of
Barcelona. It was the first time we have staged a code-fest get
together at a PartnerNow event, but the vibe was very similar to the
larger CreatorCon hackathons that feature as an integral element of
our annual Knowledge conference and exhibition series.
made this PartnerNow Summit Hackathon special was the fact that we
opened up this event to all worldwide partners, whereas previously
we had limited our hackathons to professional services contacts
With combination of technical software engineering
professionals using ServiceNow alongside non-technical business
professionals, the mix of personalities and preferences was as rich
and varied as always.
Getting smarter, with intelligent applications
to 100 participants competed for a finalist presentation at a black
tie dinner held during the same week. Our key focus for this
hackathon can be summed up in just two words: intelligent
We really wanted to push participants to use
machine learning and intelligent automation to create something that
solves real world challenges, makes work itself work smarter and
makes peoples’ lives better.
This event allowed us to
showcase the Kingston release of the ServiceNow platform and spend
some time working with Kingston to its full capabilities and see
what users can do at an extended level.
As we now move to
incorporate and integrate chatbot options and other extended
functionalities into our software, we can see ways this feature will
help users to perform tasks like reporting an issue, to checking
approvals or other core interface functions. This will help develop
new intelligent automation functions that will ultimately feature in
service portals that customers use every day.
PartnerNow Summit Hackathon was broken down into four central
category options to help guide participants’ ideation processes:
Category 1 – Platform for a diversity program
organisations drive internal programs aimed at making employees from
all walks of life feel at home in the workplace. In this category,
we asked hackers to create an internal community platform to support
such initiatives, bringing people together and allowing them to
exchange ideas, share information, start new projects and have an
even greater impact on the people they work with.
Category 2 – Having some serious fun in Kingston
our Kingston release, ServiceNow introduces some phenomenal new
technology. This was a chance for hacker to go all out and show us
what GREAT really looks like. Intelligent Automation, Major Incident
Management, Flow Designer, IntegrationHub all came to the fore in an
opportunity to create an app to showcase our capabilities.
Category 3 – Can we have some marketing budget please?
ServiceNow loves to support partners in their marketing efforts.
We asked our hackers to build a ServiceNow app to structure and
automate the process of allocating ServiceNow funds to co-marketing
activities that are requested and driven by our channel
Category 4 – Open category
We didn’t tell anybody what
to do. The only instruction was to get your instance, get in there…
and knock our socks off!
Unleashing the opportunities of low-code no-code
noted above, ServiceNow hackathons always draw a mix of technical
engineering staff alongside non-technical project managers and even
board-level personnel. This coming together of different worlds was
especially well-suited to the Kingston release, which is very strong
on its low-code no-code capabilities.
Overall the event was a
great opportunity for us to expose the ServiceNow platform in a
workshop environment and find out more about customer aspirations
alongside their exasperations.
A hackathon allows ServiceNow
to find out what customers can do — but it also allows us to find
out what customers can’t do and what they struggle to accomplish
with the platform as it exists. This of course allows us to work on
our own roadmap and plan augmentations and extensions for the road
The three finalists of our 2018 PartnerNow Hackathon
‘Team Back to BASIC’, from Italy’s NTT Data and Lutech
Frustrated with red tape
surrounding access to corporate office premises, the team built an
application using ServiceNow that would provide an individual with a
QR code via email. Using this secure time-limited QR code, a person
would be able to scan themselves in at a company reception as an
alert message is sent to the meeting host to signal arrival. At the
end of the allotted meeting time, the QR code is invalidated.
‘Team Undefined’, from the UK’s Whitespace Studios
James Neale and Tim
Attenborough, both employees of UK-based formed ‘Team Undefined’
built an application designed to test performance across all
ServiceNow instances. The app works to provide a layer of Continuous
Integration (CI) and make sure that all test instances run in line
with production instances, so it is especially well-suited to
Team SPOC’ from Poland’s SPOC
Michal Logwiniuk of ‘Team
SPOC’ wanted to use the event to really their development skills to
the test and see how quickly they could build an application from
the ground up.
With lots of their customers around the world
working with geographically dispersed teams they created an
application that would act as a bonding bridge for various people to
get involved with events happening around the globe.
And the winner was…
‘Team Back to BASIC’, from Italy’s NTT Data and Lutech
A massive thank you to everybody who took part.