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ServiceNow doubles down on customer experience design with acquisition of Telepathy


Telepathy

Great design has dramatically changed how we interact with technology in our personal lives. It is as important as the underlying program and computing power. Design focuses technology into cohesive, coherent and compelling user experiences that create joy, engagement and new ways of doing things. Think of the beauty of the design itself (the iPhone), or simplicity of use (the Uber app), or how you drive home (Waze). Great technology combined with awesome design transform user experiences.

As ServiceNow continues our journey to be the company that makes work easier, today we are thrilled to announce the acquisition of Telepathy . They are a San Diego-based design studio with an amazing design team that dramatically enhances our commitment to delivering great design and consumer-like experiences in our products and ServiceNow Platform.

To learn more about Telepathy and the ServiceNow acquisition of the company, please read the blog post from the founder of Telepathy, Chuck Longanecker.

Topics

Featured

  • Implementing agile IT service management on a cutting-edge platform
    10-16-2019 ServiceNow customer, Danske Bank, adopted a strategic approach in their service management team. As the largest bank in Denmark and a major retail bank in the Nordics region, they serve 3.5 million retail customers. They have seen tangible evidence of the positive impact of digital workflows and the seamless experiences.
  • Always Be Closing finance
    Service Delivery and Management
    Delivering great service to employees is the first step to improving employee experience
    10-14-2019 The primary audience for HR technology has shifted. It’s no longer HR. They are secondary. Employees are now the primary audience. And while the latest cloud HCM systems can help transform an organization’s HR operations, if you want to improve the employee experience, taking an employee-focused approach to service delivery is the best place to start.
  • At the Tech Lounge, the human touch makes all the difference
    10-11-2019 Director of IT Service Management Mirza Baig and his IT team created the walkup Tech Lounge- a space where employees get personalized attention on complex tech issues. As ServiceNow works on automating many common requests and providing easy to find, self-service options, the IT Support technicians have more time to focus on the tough cases.
  • Strategy
    Lessons from a Top CIO
    10-11-2019 How does a seasoned CIO lead a digital transformation? She makes friends. Great ideas aren’t enough for a CIO to succeed in leading a digital transformation, says Teri Takai, the former CIO of the U.S. Department of Defense, the states of California and Michigan, as well as Meridian Health Plan. In her 40+ year career, she has had to build consensus, prioritize projects that would advance the organization’s overall goals, communicate often, and practice a lot of patience. Read more tips from Takai on WorkflowQuarterly.com, as well as other CIOs, or watch the embedded video.

Trends & Research

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