As ServiceNow continues our journey of digital transformation, IT is collaborating with business operations to build new applications that automate manual processes and modernize user experiences. In some cases, the apps target very complex business processes, but we also pursue quick wins by automating common administrative tasks.
With quick wins, the gains may be less on a per-person basis, but when you multiply them across many departments with hundreds of employees, the savings become substantial. One example is our Click-Through Agreement (CTA) application, which was developed on the Now Platform ® .
Like other companies, ServiceNow relies on corporate counsel to manage legal agreements covering customer evaluations, technical programs, non-disclosure agreements (NDAs), partner, and vendor agreements, to name a few. In the past, these agreements were processed manually. For example, with partner NDAs and master agreements, partner operations would contact legal, complete a form with partner information, send a PDF agreement copy to the partner, and wait for a response. Often there were several iterations of red-lining, which required the help of corporate counsel to modify the agreement, route it via DocuSign, and secure approval.
Legal knew there had to be a better way, so they collaborated with IT to develop the CTA application. Leveraging key capabilities of the Now Platform such as contextual workflows and a single data model, it only took one developer five weeks to build and implement, and we’re seeing major productivity savings across ServiceNow.
In addition, the Click-Through Agreement app significantly reduces our administrative burden so we can focus our time and resources on higher-value strategic negotiations.
We have also realized gains in three strategic areas:
The Now Platform helps anyone from business users to developers to easily build intuitive applications that automate processes both complex and mundane, and deliver measurable benefits in every corner of the enterprise.
At ServiceNow we’re leveraging the Now Platform to automate and accelerate every corner of the enterprise. That’s what Now on Now is all about.