As ServiceNow continues our journey of digital transformation, IT is collaborating with business operations to build new applications that automate manual processes and modernize user experiences. In some cases, the apps target very complex business processes, but we also pursue quick wins by automating common administrative tasks.
With quick wins, the gains may be less on a per-person basis, but when you multiply them across many departments with hundreds of employees, the savings become substantial. One example is our Click-Through Agreement (CTA) application, which was developed on the Now Platform ® .
Like other companies, ServiceNow relies on corporate counsel to manage legal agreements covering customer evaluations, technical programs, non-disclosure agreements (NDAs), partner, and vendor agreements, to name a few. In the past, these agreements were processed manually. For example, with partner NDAs and master agreements, partner operations would contact legal, complete a form with partner information, send a PDF agreement copy to the partner, and wait for a response. Often there were several iterations of red-lining, which required the help of corporate counsel to modify the agreement, route it via DocuSign, and secure approval.
Legal knew there had to be a better way, so they collaborated with IT to develop the CTA application. Leveraging key capabilities of the Now Platform such as contextual workflows and a single data model, it only took one developer five weeks to build and implement, and we’re seeing major productivity savings across ServiceNow.
Now, partner agreements are available online, eliminating the need for partner operations and legal to manually manage terms and conditions, and reducing processing from weeks to minutes. NDAs and partner master agreements are presented on the Partner Portal as click through agreements. The
partner simply click accepts, and the agreements are stored as a system of record in our contract repository.
The benefits of using the ServiceNow CTA application have been significant:
- 4,800 hours saved annually by avoiding redlining of legal agreements
- 10X faster approval of NDAs
- 3-week reduction in the time to process agreements needed to onboard new partners
- $390,000 saved per year in legal operating expense
In addition, the Click-Through Agreement app significantly reduces our administrative burden so we can focus our time and resources on higher-value strategic negotiations.
We have also realized gains in three strategic areas:
At ServiceNow we’re leveraging the Now Platform to automate and accelerate every corner of the enterprise. That’s what Now on Now is all about.