Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

ServiceNow named a Gartner IT Service Management Magic Quadrant Leader


Web

I’m thrilled to share that, for the fourth year in a row, ServiceNow has been positioned as a LEADER in Gartner’s Magic Quadrant for IT Service Management (ITSM) tools .

To be named as a leader is a great honor and an even greater responsibility. I am proud of the hard work we have done to serve our customers and understand that they rely on this high-profile Gartner Magic Quadrant for ITSM as a decision support tool for IT. So this continued recognition of our leadership is important. And as a market leader, our commitment to evolving the value our customers get from ITSM is stronger than ever before.  Our work will not stop. To quote the late Steve Jobs, “… if you do something and it turns out pretty good, then you should go do something else wonderful…” What started out as “pretty good” has been turned into something wonderful and, with the help of our customers, progresses every day.

Our investments in ITSM prove themselves in every single ServiceNow release.  It’s no accident that they work seamlessly together as we will always ensure that new functionality unites on a single, cloud platform. We do the hard work so that you, our customers, don’t have to worry about building and testing integrations, because your vendor took a shortcut. We are currently driving toward the future of ITSM where virtual agents , artificial intelligence and machine learning will play a big role in the efficiency and effectiveness of IT organizations like yours.

  • We launched our Intelligent Automation Engine at Knowledge17 with a clear intent to bring machine learning to everyday work.
  • We acquired DxContinuum as a core technology for that engine.
  • And we supplemented it with the acquisition of Qlue . Applying artificial intelligence to routine service desk conversations with Qlue’s virtual agent messaging capabilities will enhance customer experiences.

Along with other ServiceNow predictive analytics and automation capabilities, you will be able to create models that automatically categorize, prioritize and route tasks in the service desk.  And it helps find early indicators of problems to prevent issues , benchmark services and predict performance . You can see a demo of what the future of ITSM looks like here .

With the time saved, organizations can now focus on work that matters most. Using a service management model for all of IT, including IT Operations Management (ITOM) and IT Business Management (ITBM), helps customers quickly realize the value of their investment and the acceleration of their own digital transformation.

The industry recognition in the Gartner Magic Quadrant is an important influencer in customers’ purchase decisions and we take the responsibility it gives us to heart.  As we move toward a future led by our intelligent automation vision, watch this space for more from me and the ServiceNow ITSM team in the weeks and months to come.

Read the full ServiceNow Gartner ITSM Magic Quadrant press release here .

*NOTE: Above graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ServiceNow here .

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness

 

 

 

Topics

Featured

  • Security teams working on security operations
    Digital Transformation
    How to modernize citizen engagement to create an excellent experience for all
    12-10-2019 Read how the City of Buffalo modernizes citizen services for a better customer experience for all, leading to a dramatic increase of citizen engagement.
  • A Frictionless Employee Experience
    12-03-2019 Learn how to create a streamlined and frictionless employee experience for your company with automated workflows, self-service, and AI and machine learning.
  • Digital Transformation
    High-performing CIOs: Mastering the language of peers, planning, and pace making are critical
    11-26-2019 CIOs can master the language of their peers, plan well, and set the pace to pioneer technology and digital transformation across the organization.
  • Security teams working on security operations
    Partners
    Deepening Partnerships at Microsoft Ignite
    11-26-2019 Read about Microsoft Ignite announcements and how our strategic partnership will positively impact your integrations and focus on delivering services.

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year