Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Match HR with Employee Experience Reality - ServiceNow Blog


At the recent HR Tech Conference and Expo, we took the opportunity to ask attendees to share their thoughts on the state of HR Service Delivery through a quick survey. The survey findings revealed that more often than not, it is the the process and system disconnects that hamper an HR organization’s ability to deliver a superior employee service experience.

Here are the highlights from the survey:

  1. HR priorities don’t match the employee experience reality – 87% of the HR professionals we surveyed said improving the employee service experience is a strategic priority for their organizations. However, less than 40% thought their employees would rate their experience with HR as satisfactory.
  1. Disconnected HR processes drive employee dissatisfaction 93% said their HR processes span multiple systems and departments. In fact, nearly 50% admitted their organizations rely on more than five HR systems to deliver services–contributing to a less-than-ideal service experience.
  1. No one-stop shop for employee services – 77% said their employees do not have a central place to request and access all services.

In our experience, we find that companies that excel at delivering a stellar employee service experience tend to invest in three key strategies:

  1. Automate HR interactions – Automating routine HR inquiries reduces the administrative work in HR departments freeing up teams to engage with employees when they need their help the most. Automated case management ensures employees’ requests are fast-tracked to the right individuals, in the right departments–every time.
  1. Manage, track, and prioritize HR work – Using a single platform that orchestrates the delivery of employee services through structured workflows goes a long way in delivering a consistently great employee experience. It also makes it easier to track and prioritize HR work across teams.
  1. Use a central portal for all employee services – Providing employees with a one-stop shop for all employee services (e.g., onboarding, payroll, benefits, facilities, and IT) greatly simplifies their ability to submit and track the status of inquiries that results in greater satisfaction with HR.

The recent Gartner report on Modernizing HR Service Delivery for the Digital Workforce has some great practical recommendations for delivering a consumer-like employee service experience.

You can also learn more about how customers have modernized their employee experience while improving HR productivity at www.servicenow.com/HR

info-2016-state-of-hr-service-delivery

Topics

Featured

  • People gathered around a laptop.
    Business Impact
    How ServiceNow is helping to close the digital skills gap
    09-24-2020 The World Economic Forum predicts emerging technologies will displace 75 million jobs by 2022, while generating 133 million new jobs. That’s a whole lot
  • Digital government comes of age
    Customer Stories
     Learnings from Capita’s automation project - ServiceNow Blog
    09-15-2020 Capita has made no secret of its commitment to automation. We’ve been public in our declarations of the benefits this automation project can bring, and the challenges of managing one of Britain’s most ambitious projects
  • Best practices for digital transformation in the telecom sector
    Business Impact
    Best practices for digital transformation in the telecom sector
    08-31-2020 Learn about the importance of digital transformation in the telecom industry and discover best practices to ensure efficient change and growth.
  • ServiceNow named a leader in the 2020 Gartner Magic Quadrant
    Business Impact
    ServiceNow named a Leader in the 2020 Magic Quadrant for IT Vendor Risk Management Tools
    08-27-2020 It’s an honor to be named a Leader in the 2020 Gartner Magic Quadrant for IT Vendor Risk Management Tools (ITVRM)! ServiceNow Vendor Risk Management

Trends & Research

DevOps comes to the enterprise
How to harmonize dev and ops
How well do you know your Gen Zs?

Year